AI technology is here—there is no way around it. The question is, how do you use it to help automate certain functions of your business?

For customer support teams, AI can help triage and resolve support tickets, but you need to know how to use it while also acknowledging that it doesn’t replace the need for human interaction.

In this guide, we’ll show you how AI customer support works, address the most common misconceptions, and show you how this technology benefits both consumers and businesses.