AI SURFACED INSIGHTS

Turn support data into actions

Identify knowledge gaps, ticket trends, and ways to speed up resolutions and improve customer experiences.

Stay ahead of customer needs with AI-generated insights, predictive analytics, and content recommendations—no guesswork required.

Proven success

84%
Average resolution rate
1.2 billion
Interactions handled monthly
<30
Median days to go live
Your Agentic AI Advisor

Get clarity from your customer data

Forethought analyzes customer behavior and surfaces actionable insights—helping you spot content gaps, understand trending issues, and create the right resources to reduce tickets and improve self-service.
Smarter Content Creation
Save your team time by automatically identifying gaps and drafting knowledge base articles and Autoflows—so you can keep support content up to date without the manual lift.
Higher Deflection, Lower Ticket Volume
By surfacing and fixing content gaps, Forethought helps more customers find answers on their own—reducing the number of tickets your team has to handle.
Ready from Day One
Forethought is ready on day one—using your historical ticket data to surface customer insights without a lengthy setup.
Discover Features

Spend less, do more

Autoflow & Knowledge Gap Detection
Identifies Autoflow gaps and missing content in your knowledge base by analyzing customer conversations and tickets handled by Solve, Forethought’s omnichannel AI agent.
Autoflow & Article Automation
Automatically generates Autoflows and knowledge articles for Solve to use, improving resolution rates and customer satisfaction.
Predictive Insights and Trends
Customer analytics give your team a clear view of emerging support topics, pain points, and ticket trends—so you can act before small issues become big ones.
Automation Impact Insights
Measure the impact of automation with insights into reduced ticket volume, faster resolution times, and lower support costs—so you can prove ROI.

How our customers succeed

“With Discover, I can easily understand which topics are most common and missing from our knowledge articles, filling in the gaps.”
Dustin Auman
Operations Manager
436
Agent hours saved
83%
Deflection rate
82%
Accuracy in predictions
OUR Multi-Agent system

How Forethought works

Forethought easily integrates with your CX tech stack to automate support, improve team efficiency, and boost customer satisfaction—without a heavy lift.
Trains on Your Data
Forethought connects to your helpdesk, knowledge base, CRM, and API management platform—learning from your historical support data from day one.
Discover: Identify Gaps & Automate Workflows
Once connected, our Discover agent analyzes your data to surface knowledge gaps and generate Autoflows—agentic AI workflows that fully resolve customer issues.
Solve: Resolve Customer Issues End-to-End
When your customer seeks support from any channel, our Solve agent detects their intent and instantly resolves the issue with the right Autoflow or knowledge base article—all through a fast, human-like conversation.
Triage: Smarter Ticket Classification
If human support is needed, our Triage agent tags and prioritizes the ticket, ensuring it reaches the right agent at the right time.
Assist: Empower Agents with an Agentic AI Copilot
As soon as the ticket reaches your agent, our Assist agent steps in—surfacing the right Autoflow to guide resolution and drafting a complete response, even for complex cases.
Agentic AI that Continues to Learn
Forethought’s multi-agent, omnichannel system learns from every customer interaction, continuously improving to deliver faster, smarter, and more human-like support.

How Sally transformed support with Forethought

Discover
Solve
Triage
Assist
Discover: Sally Finds the Gaps—and the Opportunities

Meet Sally.

Sally was just promoted to lead Support and CX Ops at her company with a mission to make customers love their experience.

First, Sally needs a clear view of how her department is performing. With Forethought’s Discover Agent, she gets instant insights from historical ticket data and knowledge base content— from overall volume to top contact drivers.

Discover also highlights gaps in her support content and even auto-generates articles and Autoflows (agentic AI workflows) to help her team resolve more issues, faster—giving customers the answers they need and a better experience every time.

Not a bad way to kick off her new role.

Solve: Scaling Support Without Adding Headcount

Sally is ready to take action.

The challenge? She can’t hire more human agents.
The solution? Forethought’s Solve Agent.

With Solve, Sally adds an omnichannel agentic AI agent that fully resolves customer inquiries from start to finish, all with a human-centered approach. 

Using the Autoflows she built in Discover, Solve understands each customer’s intent and takes the right action—no decision trees, no manual routing.

Now, Sally can scale support, cut costs, and give her agents time back to focus on more complex, high-value work.

A win for everyone.

Triage: Smart Handoffs That Keep the Experience Human

“What if a customer wants to talk to a human?”

That’s one of the first questions Sally asked because delivering a world-class customer experience is her top priority.

If Solve can’t resolve a customer inquiry or a customer asks to speak with an agent, Triage takes over. It instantly classifies and prioritizes the ticket, ensuring it reaches the right agent at the right time.

Triage’s agentic AI automatically tags tickets based on sentiment, language, and urgency. 

Sally’s company serves a global customer base across multiple products, so she built a custom model to route tickets by product type and region—no manual sorting needed.

Smarter workflows, faster handoffs, and happier customers (and agents).

Assist: Helping Agents Work Faster, Smarter, and With Confidence

Sally knows how tough it can be to keep customers happy.
Now, she’s learning how challenging it can be to onboard and ramp up new team members.

That’s where Forethought’s Assist Agent comes in—an agentic AI copilot that supports human agents right where they work: their helpdesk.

With Assist, every ticket is automatically summarized so agents can jump in and respond faster.

And those Autoflows Sally built with Discover? Assist uses them too,  guiding agents through the right steps and helping them respond consistently, ensuring a high-quality experience every time.

With Forethought’s multi-agent, omnichannel system, Sally can Discover what needs attention, Solve issues automatically, Triage every ticket intelligently, and Assist her agents to perform at their best.

What’s next for Sally? Just about anything.

Frequently Asked Questions

What makes Forethought different from other AI customer support tools?

Forethought’s easy-to-implement system is designed to resolve customer interactions end-to-end using Autoflows, not decision trees. Unlike generic chatbots, Forethought trains on your historical support data to deliver personalized resolutions across every channel. With a multi-agent system that helps you Solve, Assist, Discover, and Triage, Forethought empowers your entire support team—driving faster resolutions, lower costs, and better customer experiences.

Does Forethought learn customer-facing or internal-facing knowledge?Answer

Forethought’s AI learns from both customer-facing and internal-facing knowledge. This dual approach ensures it can address a wide range of inquiries accurately, leveraging all available information to improve response quality.

What is AI customer analytics?

AI customer analytics uses artificial intelligence to analyze customer data—like support tickets, chat logs, and behavior trends—to uncover customer insights that help improve the overall experience. With Forethought Discover, AI surfaces patterns, identifies knowledge gaps, and recommends content updates to help support teams reduce ticket volume and respond more effectively.

How does AI customer service analytics work?

AI customer service analytics works by analyzing historical support data—like tickets, chat transcripts, and knowledge base content—to identify trends, common issues, and gaps in support coverage. Tools like Forethought Discover use this data to surface actionable insights, automatically suggest content improvements, and help teams understand where to optimize their customer experience.Answer

What knowledge sources can Forethought’s AI use?

Forethought integrates seamlessly with existing customer support systems and knowledge sources. The most updated list of integrations can be found here.

Support that’s faster, smarter, and more human

Free your team to focus on high-value customer conversations that build lasting customer relationships.
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