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Resolves customer interactions end-to-end through natural, human-like conversations—no decision trees needed.
Autoflows are Forethought’s agentic AI reasoning engine—built to understand customer intent and reason through your business policies to take action. It doesn’t just respond; it fully resolves inquiries by thinking through what needs to happen next and executing the right steps automatically.
Get visibility into which Autoflows are resolving issues and where customers drop off, so you can continuously improve conversations and boost resolution rates.
Guide customer service chatbots with admin controls that refine tone, accuracy, and policy alignment—ensuring responses match your brand and support goals.
Forethought’s easy-to-implement system is designed to resolve issues end-to-end using Autoflows, not decision trees. Unlike generic customer service chatbots, Forethought trains on your historical support data to deliver personalized resolutions across every channel. With a multi-agent system that helps you Discover, Solve, Triage, and Assist, Forethought empowers your entire support team—driving faster resolutions, lower costs, and better customer interactions.
No—Forethought’s AI goes far beyond article suggestions. It uses agentic AI to understand intent, automate responses, resolve issues end-to-end with Autoflows, classify and prioritize tickets, and assist human agents with real-time insights while discovering how to deliver smarter, faster support across every channel.
Look for a chatbot that does more than just respond—it should understand intent, take action, and resolve issues end-to-end. Key features include: agentic AI workflows (like Autoflows), seamless escalation to human agents, omnichannel support, and customization to match your brand. Bonus points for real-time learning and insights that improve the customer experience over time.
A customer support chatbot is a tool that helps answer customer questions and resolve issues through automated, conversational messages—usually on your website, app, or messaging channels. Unlike basic bots that follow scripts, advanced AI-powered chatbots (like Forethought's) use AI to understand intent, take action, and fully resolve common inquiries without needing a human agent.
The best AI chatbot for customer support is one that goes beyond scripted responses and actually resolves issues. Forethought’s chatbot stands out with agentic AI and Autoflows, allowing it to understand intent, reason through business policies, and take action—fully resolving customer inquiries across chat, email, voice, and more. It’s built for fast, accurate support and seamless handoffs when needed, making it ideal for modern CX teams.
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