No menus, no hold music—just AI that listens

An AI Voice Agent is an intelligent system that can understand, respond to, and resolve customer phone inquiries without needing a human agent. Forethought Voice uses agentic AI to handle conversations naturally, answer questions, complete tasks, and seamlessly hand off to human agents when needed—all while delivering a faster, more human-like phone support experience.

Using Voice AI Agents helps deliver faster, more natural phone support by resolving common inquiries without hold times or complicated menus. It lowers operational costs, frees up human agents for more complex conversations, and improves the customer experience by providing instant, consistent help around the clock.

Yes! Forethought Voice seamlessly integrates with leading helpdesk platforms like Zendesk, Salesforce, and Intercom. This ensures that when a handoff to a human agent is needed, the conversation history, customer context, and key details are transferred smoothly—so agents can resolve issues faster without making customers repeat themselves.

Forethought’s multi-agent system takes a human-centered approach, using Autoflows—our agentic AI reasoning engine—to understand customer intent, reason through complex business policies, and resolve issues end-to-end. Ready on day one, Forethought trains on your historical support data to generate Autoflow policies, surface knowledge gaps, and create new help center content. With agents to help you Discover what needs attention, Solve issues automatically, Triage tickets intelligently, and Assist human agents to perform at their best, your team moves faster, lowers costs, and delivers better customer experiences across every channel.

For detailed information on our product offerings and pricing, please contact us here.