Forethought SOLUTIONS

A team of AI agents for every customer experience

Resolve more, escalate less, and move faster—with a multi-agent system that learns from your data, acts on intent, and hits every curveball.

Support gets smarter with Forethought

84%
Average resolution rate
1.2 billion
Interactions handled monthly
<30
Median days to go live
by roles

Solutions for every team that supports your customers

Customer Experience

Empower every support moment. Give your team the insights and agility they need to turn every conversation into a win, building loyalty and boosting CSAT across every channel.

Support & Service Agents

Resolve issues faster and work more efficiently with an AI teammate that handles routine inquires, guides human agents through complex workflows, and surfaces the right knowledge—so every interaction is faster, easier, and more consistent.

Operations

Improve efficiency across teams by automating repetitive tasks, streamlining workflows, and classifying tickets intelligently. Forethought helps operations teams move faster, reduce manual work, and drive measurable impact across the customer experience.

Security & IT

Forethought helps Security and IT teams maintain compliance, protect customer data, and manage access with confidence—while improving efficiency, control, and integration across your support tech stack.

Content Management

Keep support content accurate, consistent, and impactful—without the manual upkeep. Forethought’s supervisor AI agent identifies gaps, suggests updates, and generates articles based on real customer needs, helping teams maintain high-quality content that drives self-service and reduces ticket volume.

by industry

Built for how your industry works

Whether you support users, shoppers, patients, or customers—Forethought’s multi-agent system adapts to your industry’s unique needs. Forethought helps your team deliver faster resolutions, lower costs, and better experiences at scale.
SaaS
Accelerate support in fast-moving environments. Forethought helps reduce ticket volume, scale onboarding, and guide agents with AI that adapts to frequent updates, launches, and feature questions.
Ecommerce
Deliver fast, consistent support—even during peak season. Forethought reduces returns-related inquiries, streamlines order support, and keeps shoppers coming back.
Fintech
Support complex use cases with confidence. Forethought understands financial terminology, guides agents through compliance-friendly workflows, and resolves customer inquiries quickly—all while protecting sensitive data.
Healthcare
Stay compliant while resolving support requests faster. Forethought meets HIPAA standards and helps teams streamline patient communication and reduce agent workload.
Mobile Apps
Support on the go. Forethought integrates with mobile workflows to deliver instant, in-app answers, resolve user issues, and keep mobile experiences smooth—without overwhelming your support team.
Education
Deliver instant support to learners, faculty, and staff with AI that understands academic needs.

Supports the CX tech stack

Forethought supports 70+ integrations—including helpdesks, CRMs, knowledge bases, contact centers, and API management platforms—so our multi-agent, omnichannel system easily fits into your support workflow. From surfacing the right content to taking action, our integrations help your team get more from AI.
Helpdesks & CRM
Connect Forethought to your helpdesk or CRM to activate AI agents that tag tickets, resolve issues, assist your team, and surface insights—boosting speed, efficiency, and customer satisfaction.
Knowledge & Learning Management
Forethought integrates with your knowledge and learning systems to surface gaps and keep content current—empowering Forethought to deliver accurate answers.
API Connectors
Integrate with API connector platforms like Airtable and Snowflake enabling our AI agents to take real action—updating records, processing requests, and executing Autoflows. It’s what makes Forethought truly agentic.
SECURITY & COMPLIANCE

Built for trust, backed by standards

Forethought meets top security and privacy standards, ensuring your customer data is protected. Scale with confidence while staying compliant across every interaction, every time.
Compliance
Our platform meets SOC 2 Type II, HIPAA, GDPR, CCPA, and the NIST Cybersecurity Framework—designed to support enterprise-level compliance and security from day one.
Controls
Customize your AI experience—workflows, escalation paths, tone, and responses. With Forethought, you stay in control while automation handles repetitive tasks efficiently.
Sensitive Data
Forethought protects PII and sensitive data with encryption, role-based access, and enterprise-grade safeguards, ensuring security and compliance at every step.
Hallucination Mitigation
Forethought’s Agentic AI verifies facts before responding, ensuring agents and customers get accurate answers—eliminating errors and providing reliable, confident support.
Permissions
Manage roles, visibility, and data access precisely with Forethought. Ensure the right people have the right access, protecting sensitive information while keeping workflows smooth.
Our Platform

AI agents that own CX outcomes

AI-Surfaced Insights
Fix Gaps Before They Become Problems

Uncover insights from all support interactions, detect knowledge gaps, and receive actionable recommendations to generate articles, improve workflows, and optimize costs.
Omnichannel Agent
Solve Customer Issues End-to-End

Deliver fast, human-like support across channels with agentic AI. Intelligently processes requests, using automated workflows and connected knowledge bases to resolve inquiries instantly.
Smarter Ticket Classification
Get Every Ticket to the Right Agent, Fast

Enhance ticket classification with pre-built or custom models to add context, prioritize cases, and tag tickets automatically—driving faster, more efficient responses.
Agentic AI Copilot
Empower human agents with an AI copilot.

Agentic AI copilot with real-time ticket analysis, suggested next steps, and intelligent response generation, using Autoflows and knowledge articles—all without ever leaving your helpdesk.

Frequently Asked Questions

What makes Forethought’s AI “agentic” instead of just automated?

Most AI in customer service automates simple tasks. Forethought’s Agentic AI acts like a true team member—learning from your data to resolve inquiries end-to-end, prioritize complex tickets, and engage with empathy. With dynamic Autoflows, it adapts in real-time, delivering consistent, brand-aligned support that boosts CSAT and agent productivity—no rigid scripts, no manual upkeep, just intelligent, scalable service.

How is Forethought different from a traditional chatbot?

Traditional chatbots rely on static decision trees and often escalate too quickly. Forethought’s agentic AI understands natural language, pulls relevant info from your systems, and takes real action—resolving issues end-to-end when possible and reducing the need for human intervention.

Which industries does Forethought support?

Forethought is designed to support complex workflows across industries like ecommerce, fintech, SaaS, healthcare, and education. Its AI adapts to each industry's unique regulations, systems, and support needs—whether you’re tracking orders or verifying identity.

Does Forethought integrate with our existing tools?

Yes. Forethought integrates seamlessly with your existing helpdesk, CRM, knowledge base, and contact center tools. There’s no need to rip and replace—just plug in and start automating your most common support workflows right away.

How does Forethought help improve CSAT?

Forethought improves CSAT by resolving inquiries faster, reducing wait times, and delivering accurate, consistent answers 24/7. It empowers support agents to focus on meaningful interactions while automating the repetitive ones customers expect to be instant.

Can Forethought reduce support costs?

Yes. Forethought reduces the need for manual intervention by automating repetitive tasks, lowering ticket volume, and boosting agent efficiency. That means your team can handle more support at scale—without adding headcount.

How does Forethought support compliance and data privacy?

Forethought is enterprise-ready, with full compliance for SOC 2 Type II, HIPAA, GDPR, CCPA, and the NIST Cybersecurity Framework. It uses built-in encryption, access controls, and audit trails to keep sensitive data secure and support your internal governance.

What types of tickets can Forethought resolve on its own?

Forethought can fully resolve tickets like order tracking, password resets, appointment scheduling, product troubleshooting, and more—depending on your systems and industry. Its AI acts on intent, reducing handoffs and closing cases faster.

Can Forethought generate new workflows on its own?

Yes. Forethought’s agentic AI can build and execute workflows from natural language, dynamically adapting as customer needs change. It eliminates the burden of manually scripting every decision path—freeing your team to focus on strategy.

How fast can we get started with Forethought?

Implementation is fast and frictionless. With native integrations and a no-code setup, Forethought customers typically launch within days. You’ll see value quickly, without long onboarding timelines or heavy technical lift.

Not just automation—real resolution, everywhere it matters

Forethought’s agentic AI does more than deflect tickets—it closes them. Explore how top brands are transforming support across every team and channel, and giving agents the freedom to focus where they add the most value.
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