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MULTI-AGENT CX AUTOMATION SYSTEM
AI Agents for Enterprise Customer Experience
Forethought’s agentic AI fully resolves issues, assists agents, and surfaces insights—delivering faster resolutions, lower costs, and better support with our multi-agent system.
Why Forethought is the undisputed AI in CX leader
Forethought Multi-Agent System
AI agents for smarter customer support
Take a sneak peek behind the scenes with our interactive demo.
AI-Surfaced Insights
Fix gaps before they become problems.
Uncover insights from all support interactions, detect knowledge gaps, and receive actionable recommendations to generate articles, improve Autoflows, and optimize costs.
Uncover insights from all support interactions, detect knowledge gaps, and receive actionable recommendations to generate articles, improve Autoflows, and optimize costs.
Omnichannel Agent
Resolve customer issues end-to-end.
Deliver fast, human-like support across channels with agentic AI that intelligently processes requests using Autoflows and your connected knowledge base to resolve inquiries instantly.
Deliver fast, human-like support across channels with agentic AI that intelligently processes requests using Autoflows and your connected knowledge base to resolve inquiries instantly.
Smarter Ticket Classification
Get every ticket to the right agent, fast.
Enhance ticket classification with pre-built or custom models to add context, prioritize cases, and tag tickets automatically—driving faster, more efficient responses.
Enhance ticket classification with pre-built or custom models to add context, prioritize cases, and tag tickets automatically—driving faster, more efficient responses.
Agentic AI Copilot
Empower human agents with an AI copilot.
Agentic AI copilot with real-time ticket analysis, suggested next steps, and intelligent response generation, using Autoflows and knowledge articles—all without ever leaving your helpdesk.
Agentic AI copilot with real-time ticket analysis, suggested next steps, and intelligent response generation, using Autoflows and knowledge articles—all without ever leaving your helpdesk.
Solutions By ROLE & INDUSTRY
Scalable enterprise AI for support teams
Forethought helps enterprise support teams deliver faster resolutions, empower agents, and create exceptional customer experiences—whether you operate globally or regionally.
ROLE
Support Agents
Resolve issues faster and deliver the kind of support customers remember—for all the right reasons.
INDUSTRY
SaaS
Enhance customer satisfaction by resolving issues instantly and scale effortlessly with AI agents built for the fast-paced world of SaaS.
Integration
Helpdesk
Integrate Forethought with leading helpdesks to empower your customer service team, lower costs, and improve key support metrics.
ROLE
Operations
Streamline processes, reduce ticket volume, and optimize support operations with AI built for scale.
INDUSTRY
Ecommerce and Retail
Deliver faster resolutions, reduce returns, and create happier customers with a team of AI agents.
Trusted by brands delivering exceptional service
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Support that’s faster, smarter, and more human
Free your team to focus on high-value customer conversations that build lasting customer relationships.
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