Transform customer service with human-centered AI.






Forethought goes beyond an AI chatbot.
Our AI platform transcends conversational AI to meet customers where they are and help them in the way that works for them.
accuracy in ticket resolution
increase in agent efficiency
languages supported
Solve
Use your data and past cases to resolve common, repetitive tickets fast—so agents can focus on more complicated issues.
Benefits- Lower wait times
- Increase self-service
- Reduce backlog
Triage
If the answer can’t be found, finding the right agent is the next best thing. Our AI analyzes sentiment to accurately predict, tag, and direct cases.
Benefits- Reduce first response times
- Lower time to close
Assist
Empower your agents with all the tools they need to resolve tickets fast—including relevant articles, past cases, and more.
Benefits- Accelerate agent replies
- Increase shared knowledge
Analyze
See the impact of our AI platform with real-time analytics that help you monitor ROI and performance and identify gaps—all in a customizable dashboard.
Benefits- Measure ROI instantly
- Track performance in real time
Forethought AI has the power to transform customer service across any industry.
From education to financial services, retail to SaaS, we empower your service teams and your customers with true AI that goes beyond a chatbot.

Think outside the bot.
See how AI that puts humans first—across the entire support journey—can transform the customer experience and accelerate agent productivity.
