Enhance resolution rates, cut costs and ensure a top tier customer experience with the world’s most intelligent multi-agent AI system.
Scale Customer Support with Advanced Agentic AI
How leading customer support teams deliver results.
Forethought’s advanced AI Agent handles the repetitive tasks, freeing your agents to focus on complex & nuanced customer interactions.
15x
average return on investment
40%
average reduction in First Response Time
64%
average deflection rate
Solve
Scalable and customizable, Solve is an agentic AI support agent processing inquiries and delivering accurate responses in chat, voice, email, and other channels.
- Detect intent for accurate and human-like interactions.
- Leverage your knowledge base to resolve repetitive questions efficiently.
- Specify outcomes in natural language, and AI generates workflows automatically.
Triage
Utilizing a Large Language Model (LLM), Triage understands customer intent and tags and routes tickets to the appropriate agent, enhancing the customer experience.
- Analyze tickets based on sentiment, spam, language, or custom intents.
- Prioritize urgency with auto tagging tickets based on categories.
- Quickly route tickets to the right agent or team for prompt resolution.
Assist
Boost agent productivity by 20% with an AI copilot providing relevant knowledge articles and suggested responses.
- AI-generated ticket summaries offer context post-handoff.
- Surface relevant knowledge articles based on previous resolutions and similar topics.
- Seamlessly integrate with top helpdesks via the Assist Chrome Extension for a streamlined experience.
Discover
Use generative AI to recommend and optimize customer service workflows, track performance and ROI, and instantly improve time to resolution and lower cost.
- Measure ROI instantly
- Identify and resolve gaps
- Track performance in real time
Forethought’s generative customer support AI streamlines CX for teams in any industry.
From E-commerce to SaaS to FinTech and more, Forethought’s generative AI platform for customer service helps companies maximize ROI and do more with less.
As featured in
“What has made Forethought resonate with customers is software that plugs into a company’s sales and customer service software to learn how past issues were resolved and better predict what an individual ticket might be about.”
“With Forethought, time-to-resolution can be drastically reduced, leading to better employee productivity and customer retention – resulting in improved revenue.”
“When a ticket is coming in, it can predict whether it’s a high-priority or low-priority ticket and which agent is best qualified to handle this question. And this all happens before the agent even touches the ticket.”
“Designed as a plug-in enterprise solution that can be installed in two days and improve customer support time-to-resolution by up to 30 percent, [Forethought] gained widespread attention as it propelled Forethought to victory at the 2018 TechCrunch Disrupt Battlefield.”
RECENTLY POSTED RESOURCES
Introducing Forethought Voice: Agentic AI That Truly Resolves Customer Calls
Your current hold time is 1 hour, 13 minutes…“Hi, I’ve been on hold for 45 minutes about this billing error.” “I’ll need to transfer you to billing.” “But I already spoke to billing! They…
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RECENTLY POSTED RESOURCES
How Do Consumers Really Feel About Customer Support? New Consumer Survey Reveals Key Trends
If you’ve ever had to change a flight in the middle of a storm, you’ve experienced just how frustrating voice support can be. You navigate a maze of confusing menu options and…
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RECENTLY POSTED RESOURCES
Cotopaxi Hits 168% ROI in Six Months with Forethought
Cotopaxi is a B Corporation that makes adventure travel gear to empower people to see the world and make it better. Their Gear for GoodⓇ promise is to create products as ethically,…
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RECENTLY POSTED RESOURCES
8 Tips To Set Your CX Team Up For Success In 2025
In 2025, the difference between good and great customer support success won’t be response times, it’ll be human connection. Just ask KOHO’s Monika Aufdermauer, whose team transformed from password-reset specialists into financial…
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Experience the Future of Customer Support
Turn your data into a strategic advantage with our autonomous AI solution.
Say goodbye to traditional chatbots; Forethought delivers smart, scalable support tailored to your unique needs.
