Transform customer service with human-centered AI.
Forethought goes beyond an AI chatbot.
Our AI platform transcends conversational AI to meet customers where they are and help them in the way that works for them.
accuracy in ticket resolution
increase in agent efficiency
Use your data and past cases to resolve common, repetitive tickets fast—so agents can focus on more complicated issues.Benefits
- Lower wait times
- Increase self-service
- Reduce backlog
If the answer can’t be found, finding the right agent is the next best thing. Our AI analyzes sentiment to accurately predict, tag, and direct cases.Benefits
- Reduce first response times
- Lower time to close
Empower your agents with all the tools they need to resolve tickets fast—including relevant articles, past cases, and more.Benefits
- Accelerate agent replies
- Increase shared knowledge
See the impact of our AI platform with real-time analytics that help you monitor ROI and performance and identify gaps—all in a customizable dashboard.Benefits
- Measure ROI instantly
- Track performance in real time
Forethought AI has the power to transform customer service across any industry.
From education to financial services, retail to SaaS, we empower your service teams and your customers with true AI that goes beyond a chatbot.
Empower your service agents with relevant and accurate collective knowledge as soon as they open a new case.
“What has made Forethought resonate with customers is software that plugs into a company’s sales and customer service software to learn how past issues were resolved and better predict what an individual ticket might be about.”
“With Forethought, time-to-resolution can be drastically reduced, leading to better employee productivity and customer retention — resulting in improved revenue.”
“When a ticket is coming in, it can predict whether it’s a high-priority or low-priority ticket and which agent is best qualified to handle this question. And this all happens before the agent even touches the ticket.”
“Designed as a plug-in enterprise solution that can be installed in two days and improve customer support time-to-resolution by up to 30 percent, [Forethought] gained widespread attention as it propelled Forethought to victory at the 2018 TechCrunch Disrupt Battlefield.”
Think outside the bot.
See how AI that puts humans first—across the entire support journey—can transform the customer experience and accelerate agent productivity.