Transform your customer service with the complete generative AI platform.
The Forethought Platform, powered by SupportGPT™, goes beyond conversational AI to deliver experiences that delight at every stage of the customer journey.
Solve
Simple customer questions deserve instant answers.
When customers have simple requests—for example, about product functionality or password resets—they would often rather self-serve than talk with a customer support agent.
Forethought Solve uses generative AI to automate answers to common questions.
Solve is powered by SupportGPT™ and resolves simple, repetitive tickets automatically—lowering customer wait times, enhancing self-service, and reducing ticket volume and backlog for agents.
90%
accuracy in ticket resolution
Triage
Tagging and routing cases is costly and time-consuming.
Cases must be categorized, prioritized, and routed to the right support team if needed—a time-consuming, manual process that too often results in a poor customer experience.
Forethought Triage instantly enriches cases with sentiment and intent, then prioritizes and routes automatically.
Triage accelerates first response time by using historical knowledge to predict ticket characteristics and detect sentiment and intent, then route to the right team.
90%+
accuracy in spam elimination
Assist
Service agents need relevant information and suggestions at their fingertips.
Your team has the collective knowledge, but it’s spread across systems, records, and notes. How can you tap into the right information at the right time?
Forethought Assist ramps agents faster and empowers them with relevant knowledge and ready-made responses.
Assist gives every agent superpowers by surfacing complete ticket context, access to knowledge from any source, and fully-formed suggested responses powered by SupportGPT™—all in the agent’s help desk.
20%
increase in agent productivity
Discover
You need the right insights to take the right actions at the right time.
As a Customer Support leader, it’s not enough to provide a stellar customer experience—you’re also tasked with doing more with less and proving ROI.
Forethought Discover optimizes your customer support org with recommended workflows, content, and analytics to maximize ROI.
Discover empowers your teams with proactive CX insights, auto-generated workflows and content—powered by SupportGPT™—so that they can take action and maximize ROI.
53%
self-serve rate
99%
spam prediction accuracy
26%
increase in agent productivity
The leading generative AI platform for customer support automation.
See why our generative AI platform is built differently from the ground up.
Complete platform powered by generative AI
Forethought infuses generative AI across the entire support ticket lifecycle—boosting efficiency and the customer experience.
Trained On Your Data and LLMs
Forethought learns from your data and from Large Language Models (LLMs), providing customized suggestions and insights.
Crazy-Fast Time to Value
Accelerate ROI with expert-led implementation that allows you to deploy Forethought in weeks instead of months.
Secure & Trusted
Top brands trust Forethought, we’re recognized as a category leader on G2, and we meet rigorous data privacy and security standards.
True Partnership
Forethought’s CX team provides white-glove service every step of the way, ensuring your continued ROI year after year.
Keep your customer data safe.
Our adherence to security regulations and standards, secure-by-design methods, and continuous reviews ensure our platform helps you build and keep your customers’ trust.
Think outside the bot.™
Everyone hates traditional chatbots.
See a demo of Forethought today and learn how our Generative AI Platform is driving efficiency and ROI for top support teams.
