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Why CX Leaders Choose Forethought
CX agents designed to retain customers
Retention is part of the customer experience. Forethought’s AI agents catch cancel signals early, route requests to the right team, and step in with timely offers to keep customers loyal.
Retention AI Agents
Build AI agents that capture cancellation reasons up front and trigger the right response such as retroactive discounts, product swaps, or exchanges.
Early Intervention
Spot problems as they happen and automatically switch from CX to retention agents to protect customer loyalty.
One Unified Platform
Manage all your AI agents in one place to deliver a connected, consistent experience for every customer.
key features
CX AI agents that fuel customer growth
Multi-agent Flows
Custom Events & Triggers
Agentic AI Copilot
Multi-agent Flows
Switch between AI workflows so you have the right agent intereacting with customers across their preferred channel to route or resolve rentention-related requests.
Custom Events & Triggers
Detect churn signals during customer conversation based on topics or negative sentiment and launch retention AI workflows instantly.
Agentic AI Copilot
Surface playbooks, best practices, and next-best actions in real time so human agents can save accounts with confidence.
How customers grow loyalty with Forethought
Forethought customers across industries are using AI agents to turn conversations into opportunities. With Forethought’s multi-agent system, leaders can automate cancel flows, route sensitive requests, and empower agents with real-time guidance to reduce churn and protect revenue without disrupting the customer experience.
SaaS
Routes cancel signals directly to retention queues so the right agents can intervene immediately. By detecting cancellation intent early, this team ensures at-risk customers get fast, personalized support instead of falling through the cracks.
Health & Wellness
Uses Assist, agentic AI copilot, to surface real-time guidance and troubleshooting steps for agents handling complex product issues. This makes new agents sound like seasoned experts, speeds up resolution, and prevents customer frustration from turning into churn.
Explore more from Forethought
Go beyond automation—deliver faster, smarter customer support
Give your teams the confidence and time to focus on impactful, high-value customer interactions.
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