Proactive Omnichannel Outreach
Detect browsing behavior and trigger AI agents to reach out before customers drop off across all channels.
Why CX Leaders Choose Forethought
Extend your CX strategy to the top of the funnel
Customers expect seamless experiences from first click to renewal. With Forethought, CX teams can expand their impact. Engage visitors early with personalized recommendations, answer questions preemptively, and drive conversion all from the same platform that powers end-to-end support.
Personalized Customer Journeys
Send custom offers, product recommendations, and content based on customer context and CX policies.
One Unified Platform
Manage engagement and support through one AI platform to keep customer interactions consistent across the entire journey.
key features
Engagement powered by CX AI agents
Omnichannel AI Agents
Intent Detection & Actions
Product Recommendations & Insights
Omnichannel AI Agents
Deploy agents across web, mobile, email, voice, Slack, and API to meet customers on their preferred channel.
Intent Detection & Actions
Capture buying signals, answer FAQs, and trigger workflows that convert interest into opportunity.
Product Recommendations & Insights
Serve targeted suggestions and incentives, track conversion behaviors, and continuously optimize with A/B testing.
How customers are using CX agents to build a unified customer journey
Forethought’s multi-agent system gives leaders the agentic AI features they need to automate outreach, guide agent protocol, and deliver exceptional customer support.
Ecommerce
Uses Forethought to proactively engage high-value shoppers on product pages, surface offers and test incentives to drive purchases.
Fintech
Answers pre-sales FAQs instantly and re-engages prospects with sign-up CTAs to reduce funnel drop-off.
Explore more from Forethought
Go beyond automation—deliver faster, smarter customer support
Give your teams the confidence and time to focus on impactful, high-value customer interactions.
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