By Customer Moment

Engage every visitor with AI agents

Beyond resolving support issues, our AI agents can proactively engage visitors with personalized recommendations and content, to guide your customers towards key moments—turning CX into a growth engine.

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Why CX Leaders Choose Forethought

Extend your CX strategy to the top of the funnel

Customers expect seamless experiences from first click to renewal. With Forethought, CX teams can expand their impact. Engage visitors early with personalized recommendations, answer questions preemptively, and drive conversion all from the same platform that powers end-to-end support.

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Proactive Omnichannel Outreach

Detect browsing behavior and trigger AI agents to reach out before customers drop off across all channels.

Personalized Customer Journeys

Send custom offers, product recommendations, and content based on customer context and CX policies.

One Unified Platform

Manage engagement and support through one AI platform to keep customer interactions consistent across the entire journey.

key features

Engagement powered by CX AI agents

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Omnichannel AI Agents

Intent Detection & Actions

Product Recommendations & Insights

Omnichannel AI Agents

Deploy agents across web, mobile, email, voice, Slack, and API to meet customers on their preferred channel.

Intent Detection & Actions

Capture buying signals, answer FAQs, and trigger workflows that convert interest into opportunity.

Product Recommendations & Insights

Serve targeted suggestions and incentives, track conversion behaviors, and continuously optimize with A/B testing.

How customers are using CX agents to build a unified customer journey

Forethought’s multi-agent system gives leaders the agentic AI features they need to automate outreach, guide agent protocol, and deliver exceptional customer support.

Ecommerce

Uses Forethought to proactively engage high-value shoppers on product pages, surface offers and test incentives to drive purchases.

Fintech

Answers pre-sales FAQs instantly and re-engages prospects with sign-up CTAs to reduce funnel drop-off.