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Why CX Leaders Choose Forethought
In-product enablement that scales
Customer enablement is part of CX. Forethought’s headless, multi-agent system embeds into your UI. It learns from content platforms like Slack and Gong, and community content, to deliver contextual guidance at the exact moment customers need it. You get a consistent brand voice and a single platform for CX and customer success.
Embedded & On-Brand
Deploy Headless Forethought via API or MCP so enablement lives in your product and matches your UX.
Self-Learning Knowledge
Keep answers current by ingesting conversations, curated call transcripts, docs, and community content.
Contextual Guidance
Use account context and in-app signals to deliver tutorials, how-tos, and next-best actions in real time.
key features
Customer enablement powered by CX AI agents
Omnichannel AI Agents
Custom Events & Triggers
Role-Based Experiences
Omnichannel AI Agents
Embed conversational and structured experiences in your product without adding another widget with a headless solution.
Custom Events & Triggers
Use product, billing, or behavior signals to launch targeted enablement flows or route to a human when needed.
Role-Based Experiences
AI agents personalize content and tone by tier or persona for a consistent, seamless experience.
How customers drive adoption with Forethought
Forethought’s omnichannel agents meet customers where they are, driving product engagement, onboarding, and adoption at every stage of the journey.
Software Platform
Embeds Forethought inside their knowledge center to deliver best-practice coaching, technical guidance, and success workflows. Pulls curated content from internal channels to keep answers fresh and on brand.
Logistics
Uses AI agents to guide onboarding, integration set-up, and billing questions for priority accounts. Segments experiences by the stage in the customer lifecycle, and triggers campaigns based on customer intent to accelerate time to value.
Explore more from Forethought
Go beyond automation—deliver faster, smarter customer support
Give your teams the confidence and time to focus on impactful, high-value customer interactions.
Request a Demo