By Customer Moment

Qualify and route leads with AI agents

Forethought is the AI agent platform for CX that also accelerates pipeline. Our AI agents can qualify leads, capture intent, and route prospects to the right sales path, ensuring faster response times and better conversion.

Request Demo

Why CX Leaders Choose Forethought

Use the same CX agents to qualify leads

Manual lead qualification wastes time and creates friction. With Forethought, you can apply the same AI intelligence used in customer support to instantly score prospects, reduce SDR burden, and route leads to the right rep or self-serve channel.

View All Solutions

Instant Lead Qualification

Capture key account data, ARR, and intent in real time to qualify leads automatically.

Smart Routing

Build triage models that direct prospects to self-serve, BDRs, or AEs based on customer fit.

One Unified Platform

Manage pipeline through one AI platform to keep customer interactions consistent across the entire journey.

key features

Qualification powered by CX AI agents

‍

Request Demo

Omnichannel AI Agents

Intent Detection & Actions

Custom Triage & Insights

Omnichannel AI Agents

Deploy across web widget, email, voice, Slack, and API to capture prospect info wherever they engage.

Intent Detection & Actions

Auto-tag, score, and prioritize prospects based on fit and buying signals.

Custom Triage & Insights

Route leads using custom triage logic, and track funnel performance with custom events and insights.

How customers are using CX agents to build a unified customer journey

Forethought’s multi-agent system gives leaders the agentic AI features they need to qualify leads, guide agent protocol, and deliver exceptional customer support.

Enterprise SaaS

Reduced CAC by routing SMB prospects to self-serve while escalating high-value accounts directly to AEs.

Fintech

Automated SDR qualification steps to capture prospect info and reduce delays in response time.