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Why CX Leaders Choose Forethought
CX agents that spot revenue signals and act
CX leaders and teams can build agents that identify the right customer, deliver timely recommendations, and measure revenue impact, all from the same platform that powers support.
Proactive Omnichannel Outreach
Detect purchase patterns and surface targeted offers across your brands and product lines.
Personalized Recommendations
Deliver smart, relevant suggestions that feel natural in the customer experience.
One Unified Platform
Manage all your AI agents in one place to deliver a connected, consistent experience for every customer.
key features
CX AI agents that fuel customer growth
Omnichannel AI Agents
E-commerce Integrations
Product Recommendations & Insights
Omnichannel AI Agents
Deploy agents across web, mobile, email, voice, Slack, and API to meet customers on their preferred channel.
E-commerce Integrations
Connect Forethought to Shopify and your CRM to sync data and expand customer lifetime value.
Product Recommendations & Insights
Serve relevant cross-sell and upsell offers from your product catalog and continuously optimize with A/B testing.
How customers are using CX agents to grow revenue
Forethought’s multi-agent system gives leaders the agentic AI features they need to identify buyers, surface offers, and capture expansion revenue without disrupting the customer experience.
Consumer Electronics
Uses Forethought to cross-sell between brands, showcasing complementary products and tracking revenue attributed to upsell flows.
Digital Commerce
Embeds Forethought on product pages to detect past purchases and deliver tailored recommendations that encourage repeat buying.
Explore more from Forethought
Go beyond automation—deliver faster, smarter customer support
Give your teams the confidence and time to focus on impactful, high-value customer interactions.
Request a Demo