Clear the inbox and reduce response time

AI email customer support uses artificial intelligence to automatically understand, respond to, and resolve customer inquiries directly from the inbox. With Forethought Email, agentic AI analyzes each message, determines intent, asks follow-up questions if needed, and generates complete, personalized replies using smart reply technology—freeing up human agents to focus on more complex issues.

Forethought Email is designed to integrate with your customer support and helpdesk platforms, not with email marketing systems. It focuses on resolving support inquiries from channels like Zendesk, Salesforce, and Intercom—ensuring faster, more personalized customer service responses.

Forethought integrates seamlessly with existing customer support systems such as Zendesk, Salesforce, and other major CRM platforms. The most updated list of integrations can be found here.

Forethought’s AI performs effectively with a historical ticket data volume of 20,000+ and requires at least 2,000 email or chat tickets per month to operate smoothly.

Forethought’s multi-agent system takes a human-centered approach, using Autoflows—our agentic AI reasoning engine—to understand customer intent, reason through complex business policies, and resolve issues end-to-end. Ready on day one, Forethought trains on your historical support data to generate Autoflow policies, surface knowledge gaps, and create new help center content. With agents to help you Discover what needs attention, Solve issues automatically, Triage tickets intelligently, and Assist human agents to perform at their best, your team moves faster, lowers costs, and delivers better customer experiences across every channel.