Forethought: The First Multi-Agent, Omnichannel AI for Customer Experience

At Forethought, we’re building smarter CX AI. With the addition of Forethought Voice, we are the industry’s first multi-agent, omnichannel AI for customer experience. This means enterprises can now deploy AI agents not just in chat—but across email, voice, and even functions like sales, marketing, customer service, and account management.

This moment marks the next chapter in AI-powered CX. With our platform, AI agents aren’t just helping customers—they’re solving real problems, driving upsells, guiding discovery, and transforming the entire customer journey.

"Customer support is just the beginning," said Sami Ghoche, Forethought’s co-founder and CEO. "We’ve built a platform where AI agents can operate across every customer-facing function, helping companies unlock new levels of scale, speed, and personalization."

Fueling Growth with a $25M Strategic Round

To support this ambitious vision, we’ve raised a $25 million strategic growth round, bringing our total funding to $115 million. This Series D round was led by Blue Cloud Ventures, with participation from leading voices in AI, including May Habib (Writer), Scott Wu (Cognition), and Karan Goel (Cartesia). Existing investors like NEA, Industry Ventures, Sound Ventures, and Gwyneth Paltrow also joined the round.

“We have the most trusted voices in AI backing our vision for AI-native, agentic customer experience,” said Deon Nicholas, co-founder and president of Forethought. “Enterprise customers don’t want experiments—they want proven, production-ready AI. That’s exactly what we’re delivering.”

Real Results for Real Teams

Customers like Airtable, Grammarly, Cotopaxi, Upwork, Datadog, and WordPress are already seeing game-changing results.

"Forethought’s AI agent resolves over 60% of the issues our users submit—and it’s only getting better,” said Andrew Ofstad, co-founder of Airtable.
“It’s been really impressive to see how much support load it takes off our team.”

“With Forethought, we’ve seen a 168% ROI and saved 2,000+ hours of agent time,” added Bron Rasmussen, CX operations coordinator at Cotopaxi.
“That’s allowed us to focus on creating deeper connections with our customers.”

Agentic AI Isn’t Just a Feature—It’s the Foundation

According to our 2025 AI in CX Benchmark Report, customers want more than just bots—they want real resolution, fast. The data is clear:

• 60% of consumers say voice is the most effective support channel.
• 46% of businesses say chat is their most critical channel.

What that tells us: channel preferences are varied, and support solutions need to be flexible. With Forethought, businesses can deploy the right AI agent on the right channel at the right time—all from one centralized system.

“The shift from simple bots to AI agents that can reason, act, and deliver outcomes is massive,” said Rami Rahal, Managing Partner at Blue Cloud Ventures. “Forethought is years ahead in bringing this shift to life in real customer environments.”

A New Website for a New Era

Alongside this product milestone, we’ve launched a new website that reflects where we are as a brand—and where we’re headed. The redesign features:

• A simplified, modern UI
• A clearer, more cohesive brand story
• And highlights of our latest product innovations, including Forethought Voice

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“The last few months have been all about momentum,” said Ghoche. “From launching Forethought Voice to continuing to evolve our agentic AI, we’re building the most comprehensive platform for agentic CX. This website is our way of showing what’s next—and inviting the world to be part of it.”

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