Frequently Asked Questions

Forethought’s multi-agent system takes a human-centered approach, using Autoflows—our agentic AI reasoning engine—to understand customer intent, reason through complex business policies, and resolve issues end-to-end. Ready on day one, Forethought trains on your historical support data to generate Autoflow policies, surface knowledge gaps, and create new help center content. With agents to help you Discover what needs attention, Solve issues automatically, Triage tickets intelligently, and Assist human agents to perform at their best, your team moves faster, lowers costs, and delivers better customer experiences across every channel.

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Forethought trains its AI models using a combination of proprietary data, customer-specific data, and extensive natural language processing techniques. This ensures the AI understands the nuances of different industries and customer needs.

Forethought integrates seamlessly with existing customer support systems such as Zendesk, Salesforce, and other major CRM platforms. The most updated list of integrations can be found here.

No—Forethought’s AI goes far beyond article suggestions. It uses agentic AI to understand intent, automate responses, resolve issues end-to-end with Autoflows, classify and prioritize tickets, and assist human agents with real-time insights while discovering how to deliver smarter, faster support across every channel.

Forethought’s AI performs effectively with a historical ticket data volume of 20,000+ and requires at least 2,000 email or chat tickets per month to operate smoothly.

Forethought’s AI learns from both customer-facing and internal-facing knowledge. This dual approach ensures it can address a wide range of inquiries accurately, leveraging all available information to improve response quality.

Forethought integrates seamlessly with existing customer support systems and knowledge sources. The most updated list of integrations can be found here.

AI can handle a wide range of support challenges—from resolving repetitive customer inquiries to automatically routing and prioritizing tickets, and even surfacing insights to improve your help content. With Forethought, AI becomes an extension of your team—trained on your historical data to deliver accurate, personalized support that boosts agent productivity, improves response times, and enhances the overall customer experience.

Many chatbots fail to provide a good customer experience. Forethought is an AI Agent, meaning it helps you deflect tickets effectively through workflows and autonomous workflows. Our AI solutions enhance both customer and agent experiences by intelligently routing and resolving inquiries.

Forethought’s implementation is simple and fast. Our AI begins training on your historical support data from day one, so you can start seeing value quickly. Most teams are fully set up within 30–90 days, and once implementation is complete, you’ll be paired with a Customer Success Manager to support ongoing success. For more complex setups, we also offer support engineer services.

Our Solve agent covers chat, email, voice, Slack, mobile apps, and API-based channels—so you can deliver consistent, high-quality support wherever your customers need you.

Forethought uses AI that feels natural—responding with clear, human-like language, asking the right follow-up questions, and only escalating to an agent when needed. Every interaction is designed to feel helpful, consistent, and personalized—so your customers get fast answers without losing the human touch.

Forethought offers a suite of AI Agents designed to support every part of the customer experience:

Solve: Automatically resolves common customer issues across channels like chat, email, voice, and more

Assist: Supports human agents in real time with relevant suggestions and context

Discover: Identifies gaps in your knowledge base and helps generate new content

Triage: Classifies, prioritizes, and routes tickets to the right place faster

Together, these agents help you deliver faster resolutions, reduce agent workload, and improve customer satisfaction.

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When Forethought’s AI determines that a customer inquiry needs human support—or when a customer asks to speak with an agent—it seamlessly transfers the conversation. The handoff includes full context from the AI interaction, so agents can pick up right where the customer left off without asking them to repeat information.

Forethought uses agentic AI models to automatically tag tickets based on data points like customer intent, sentiment, urgency, language, product type, and more. These tags help prioritize and route tickets to the right human agent faster—ensuring smarter workflows and better customer experiences.

For detailed information on our product offerings and pricing, please contact us here.

Agentic AI refers to artificial intelligence that can autonomously understand, plan, and take action to achieve a goal—without needing instructions from a decision tree. In customer support, it means going beyond simple responses to fully resolving issues from start to finish using intelligent reasoning.

Natural Language Understanding (NLU) is an advanced subset of AI. Unlike basic Natural Language Processing (NLP), which matches keywords and associations, NLU uses sophisticated models to deeply comprehend customer queries and internal data. This deeper understanding ensures more accurate and effective responses, providing customers with better answers the first time. Forethought’s NLU outperforms traditional AI by delivering precise solutions for complex queries, enhancing the overall customer experience.

Yes! Forethought is built to handle the complex, technical questions common in B2B support. It learns from your historical data to provide accurate, context-aware answers—automating resolutions for customers and reducing the load on your team. Your support agents can also use Forethought directly in Slack to quickly search your knowledge base and get answers fast, without switching tools.