Report
2025 AI in CX Benchmark Report
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For Product Teams Implementing AI
AI agents built for how your team works
Support your CX team with AI that deflects tickets, drives insights, and scales with you.
Why Product Teams Choose Forethought
Support CX with a scalable solution
Forethought provides product teams with full control over automation, enabling you to support CX goals without overloading engineering or disrupting your sprint cycle. Integrate easily, customize workflows, and prove impact with actionable insights.
Faster Resolutions Across Channels
Handle more inquiries—including phone calls—with agentic AI that understands customer intent and takes action, reducing backlog and response times across every channel.
Consistent Customer Experiences
Maintain your brand, quality and tone across every interaction, whether handled by AI or a human.
Reduce Manual Work For Agents
Let agentic AI take on routine tasks so your CX team can focus on high-impact conversations and customer relationships.
Track Real World Impact
Track performance metrics—AI deflection, CSAT, resolution time, and more. Forethought provides insight-rich dashboards, enabling you to prove value, optimize workflows, and lead with confidence.
AI AGENTS FOR CUSTOMER EXPERIENCE
Everything you need to support every customer
Omnichannel AI Support Agents
Resolve issues across chat, email, voice, mobile, Slack, and more—without adding headcount.
Agentic AI Workflows
Build intelligent workflows in natural language that understand intent, plan autonomously, and then take the right actions to resolve the inquiry.
Agentic AI Copilot
Help agents provide better customer care with ticket summaries, suggested replies, and in-the-moment AI guidance.
Insight-Driven Optimization
Discover knowledge gaps, content needs, and workflow improvements based on real support interactions in the Forethought AI platform.
Enable Agent Productivity
Implement AI agents without disrupting your existing setup
Forethought connects to your existing tools to drive measurable improvements in agent efficiency. Teams reduce manual work, speed up resolutions, and see ROI faster, without a heavy lift.
Let AI handle the work, so you can focus on the customer
Your customers expect better support. With Forethought, your team can deliver it—faster, smarter, and with less manual work. It's support that scales with your standards.
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