"Not because AI was having a moment, but because the alternative wasn’t good enough. We launched at 40% resolution. Six months later, we’re at 80%, with a 3.9 CSAT and climbing. —Alex Kostecki, President, Clair
Clair already had a help desk. What it needed was a smarter way to resolve the issues that mattered most to its customers.
The team treated AI like a product (not a feature) continuously refining answer quality, structured workflows, and fallback logic. That’s where Forethought’s AI agents made the difference: understanding intent, using context, taking action, and knowing when to bring in a human.
The focus was resolution, not just deflection.
The result? Four out of five users now get instant, contextual answers around the clock, while per-user servicing costs have dropped 70%.
Clair’s experience reflects a broader shift in customer service. The best teams are not waiting for legacy roadmaps to catch up. They are adding AI agents that can understand intent, resolve real issues, take action, and know when a human needs to step in.
Clair is not alone.
These companies chose a smarter AI layer—and a service strategy built for what comes next.
Hashtags blocks for sticky navbar (visible only for admin)
{{resource-cta}}
{{resource-cta-horizontal}}
{{authors-one-in-row}}
{{authors-two-in-row}}
{{download-the-report}}
{{cs-card}}
