How to Prepare Your Support Org for the Generative AI Revolution

With generative AI top of mind for CX leaders everywhere, the looming question is how to effectively implement this cutting-edge technology to their tech stacks. Specifically, how can support teams structure their data, systems, and workflows to best prepare for generative AI and maximize its potential?

Join this conversation with Forethought Senior Account Manager Kathy Kading, Upwork GM, VP of Customer Support Brent Pliskow, and Forethought Director of Implementation Rochelle Mattern for tips and tricks on preparing your support org for generative AI. From optimizing your knowledge base to getting your team excited and up to speed, you won’t want to miss this chance to learn from industry leaders and gain a competitive edge in the ever-evolving world of AI in customer support.

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