AI That Clicks For You: How to Automate the 76% of CX Work APIs Can’t Reach

Today, there is still CX work trapped inside legacy tools and internal portals that only humans can use. Your AI can answer questions, but it stops when it hits a browser login screen or a multi-step form that lacks API access, stalling automation and increasing resolution times.

Forethought’s Browser Agent changes that. It extends automation into the 76% of enterprise workflows that sit behind a login.

Browser Agent lets AI agents log in, click, type, and complete the same browser based workflows your human agents run today, using secure, pre-approved policies, encrypted credentials, and human-in-the-loop checkpoints. 

In this session, you will learn:

• How Browser Agent works behind the scenes to execute browser-based actions using natural-language policies.
• How Browser Agent keeps automation safe with encrypted credential and optional approval steps.
• Why Browser Agents are a reliable and fast process for CX.
• Best practices for writing Browser Agent policies, adding guardrails, and testing actions before launching.
• Real examples of high-volume workflows it can automate, such as refunds, account changes, confirmations, and multi-step internal processes.
• And more!

This webinar is designed for CX leaders, operations teams, Forethought admins, and anyone evaluating AI automation tools. We will show Browser Agent in action with a live demo and a walk through of how you can start using it.