From Hype to Action: How to Build with Agentic AI (The Right Way)

Agentic AI can be game-changing—but only if it’s done right. In a sea of AI tools that promise the world, it’s hard to know which ones actually deliver.

In this webinar, we’ll walk through the six questions every CX leader should ask before choosing an agentic AI solution. You’ll learn how to:

• Spot real agentic AI vs. glorified workflow tools
• Train AI agents using examples and conversations—not code
• Use your own data to build agents that learn and adapt
• Deliver consistent service across chat, email, and voice
• Track what your AI is doing—and why
• Stay in control with simple, no-surprise governance

We’ll also share how leading CX teams are using AI trained team members to launch new channels, streamline processes, and support real-time conversations.

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