All AI Is Not Created Equal: Why Agentic AI is the Future of CX

Not all AI solutions are built for the demands of today’s customer experience (CX) landscape. While Retrieval Augmented Generation (RAG) improves AI reliability by referencing specific data, it struggles when decision-making and action are required. Enter Agentic AI—an innovation designed to empower CX teams with dynamic, action-oriented capabilities beyond RAG.

Join us for an exclusive session where CX leaders share success stories powered by Agentic AI. Learn how they’ve transformed support operations, streamlined workflows, and elevated customer satisfaction.

What we’ll cover:

• How RAG falls short in complex CX scenarios
• Key performance benchmarks comparing RAG-only models to Agentic AI.
• A deep dive into Autoflows, the core of Agentic AI, and its ability to automate decisions, trigger actions, and integrate seamlessly with APIs.
• Actionable strategies to improve efficiency, empower your teams, and deliver standout customer experiences.

This session is tailored for CX leaders and AI innovators who are ready to take their customer support strategies to the next level. Discover how Agentic AI is setting a new standard for CX automation.