Blogs

New Research Shows Agentic AI is Helping Small Support Teams Scale Without Hiring

Product-led Growth Needs AI Support That Automatically Scales With Users

Voice, Chat, Email: Which Support Channel Should You Focus on in 2025?

Introducing Assist Agent and Agent QA: A New Era of Human-AI Collaboration in CX

Four Ways Human-AI Symbiosis Can Enhance Customer Interactions

Forethought: The First Multi-Agent, Omnichannel AI for Customer Experience

The Silent Cost of Bad Customer Service is Churn (Here’s How to Prevent It)

What 600+ CX Leaders Told Us About AI In 2025

How Do Consumers Really Feel About Customer Support? New Consumer Survey Reveals Key Trends