.svg)
Forethought’s AI Mastery Series is a deep dive designed to help CX teams apply best practices. This month, we are focused on how to use Discover and Custom Insights to turn ticket data into smarter automation and measurable results.
Join Sam Robinson, Engagement Manager, and Tyler Peairs, Senior Solutions Engineer, for a deep dive into Discover and Custom Insights.
As AI agents scale, visibility and measurement matter and that’s where custom insights come in. Discover helps high-performing teams use topic data, sentiment, and more to identify automation gaps and launch improvements.
You will learn:
- How to use Discover topics to identify automation opportunities and content gaps
- How to prioritize improvements using categories, sentiment, and resolution data
- How to build Custom Insight cards to measure performance across channels and use cases
- How to use reporting data to refine policies and Autoflows
- And so much more!
This session will give you a clear framework for identifying opportunities, measuring impact, and continuously improving your AI strategy.
Hashtags for sticky navbar (visible only for admin)
{{resource-cta}}
Experience the Future of Customer Support
{{resource-cta-horizontal}}
Experience the Future of Customer Support
{{authors-one-in-row}}
{{authors-two-in-row}}
{{resource-cta-form}}
Experience the Future of Customer Support
