AI Mastery Series: Autoflow Masterclass

Forethought’s AI Mastery Series is a deep dive designed to help CX teams apply best practices and get more value from the Forethought platform. Join us for the second installment focused on Autoflows.

Join Al Martin, VP of CX, and Mark Wallace, AI Value Architect, for a focused session on how Autoflow policy design directly impacts AI agent reliability and performance. As workflows become more complex, clear structure and explicit control language are essential to consistent automation.

You will learn:

• How to select the right issues and topics to automate with Autoflows
• How context engineering impacts Autoflow accuracy, reliability, and outcomes
• A clear framework for structuring Autoflows that scale and stay maintainable
• A walkthrough of a high-performing Autoflow and why they work
• How to measure performance and apply governance best practices as you scale
• And more!

Whether you are new to using Autoflows or want to optimize advanced workflows, this session will give you a practical framework to build AI agents that scale with confidence.