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Forethought’s AI Mastery Series is a deep dive designed to help CX teams apply best practices across the platform. This month, we are focused on how to use Assist to improve agent efficiency, consistency, and overall support quality.
Join Lara McCann-Moran, Senior Engagement Manager, and Shitij Sharma, Senior Implementation Engineer, for a practical session on how high-performing teams configure and use Assist to drive real impact.
This session will show you how to move beyond basic usage and turn Assist into a core driver of agent performance.
You will learn:
- How to set up knowledge retrieval using Autoflows to improve answer accuracy
- How to enhance ticket summaries and agent workflows with Autoflows
- How to use APIs to incorporate additional context into Assist responses
- Best practices for driving agent adoption and consistent usage
- How to collect and use custom agent feedback to continuously improve Assist
This session is designed for CX leaders, operations teams, and support managers looking to scale agent performance.
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Experience the Future of Customer Support
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Experience the Future of Customer Support
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Experience the Future of Customer Support
