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Much of customer work still occurs within browser-based systems, such as internal dashboards and vendor portals. Older tools that are essential, but without APIs to connect and automate. When something needs to be updated, someone still has to sign in and do it manually.
AI for CX can now take limitless action
Browser Agent uses a system the same way a support rep would: signing in, navigating, updating a record, and confirming the result. No APIs required. No system replacement or integration project.
“AI has spent the past few years answering questions,” said Sami Ghoche, CEO and Co-Founder of Forethought. “Now people expect it to take limitless action. Browser Agent autonomously handles tasks inside the systems teams rely on every day.”
Why it matters
Many customer issues require more than just an answer. They need actions to be taken in systems that don’t have APIs available. The Browser Agent fills that gap and performs the task on behalf of the customer in real-time.
How it works
Your team defines the workflow steps in natural language once.
When activated, the Browser Agent follows those steps directly in the browser:
- Open the relevant system
- Find the correct record
- Make the necessary update
- Confirm the result
- Update the customer
For instance, if a customer wants to change their plan, the Browser Agent logs into your internal admin tool, updates the plan, saves it, and confirms the change, all while keeping the customer in the loop.
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Designed for enterprise operations
- Works across chat, email, voice, and Slack
- Handles approvals where needed
- Safe and trusted at every step
- Records everything for auditing and quality assurance
The systems remain unchanged.
The work gets done.
Customers don’t wait.
Your team can concentrate on tasks that require judgment rather than repetitive work.
Browser Agent is now available
Forethought customer Upwork underscores the growing demand for agentic AI that can extend automation into new areas of customer support.
"We’re excited about Browser Agent because we believe in its potential to further improve the way our support team operates," said Brent Pliskow, GM and VP of Customer Support at Upwork. "By extending AI into parts of our workflow we couldn't touch before, we expect to see faster resolutions, fewer escalations, and even more seamless customer experience across every channel."
Want to see it in action?
Book a Forethought demo to see how Browser Agent unlocks any system regardless of its API status.
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