AI can handle more customer support work than ever before. But understanding how AI is actually performing and knowing what to improve still takes too much manual effort.

That’s why Forethought built AI Studio.

AI Studio is an AI command center that helps teams understand how their AI is performing, identify opportunities for improvement, and optimize workflows faster using their real customer interactions.

It brings the full support experience into one place so teams can view performance through charts, tables, and detailed insights instead of relying on fragmented reporting.

Understanding What’s Happening

AI Studio helps teams quickly see how AI is performing across conversations, workflows, and outcomes.

For Elvira Martinez Rueda, that visibility has made it easier to analyze support data and uncover more detailed insights for their team at Test Gorilla.

“Our deflection rate has gone up since AI Studio was released. I attribute this to having better visibility into what's failing and why.”

Teams can also use AI Studio to identify where workflows are breaking down and surface insights that wouldn’t be visible in standard reporting. Clair uses it to parse data and release workflow corrections faster:

“AI Studio has significantly shortened the process of identifying the customer's knowledge gaps and allowed us to parse data faster than exporting and using another AI tool to summarize. This improves our speed for releasing corrections to workflows/agents.” — Jess Roberts, Clair

AI Studio also saves time when questions come up unexpectedly. At Scribd, it helped their team respond in real time during a stakeholder meeting:

“During a recent meeting, a product manager asked an insightful question that I hadn’t prepared for. I entered the question into AI Studio and provided them with a complete answer before the meeting ended, while their attention to this issue was the strongest.” — Paul Cerrone, Scribd

Building and Improving AI Faster

AI Studio also helps teams build and refine workflows with more context and less manual back-and-forth. It also empowers non-technical stakeholders to self-serve, freeing up Prompt Engineers for higher-level work.

“It’s a genuinely powerful addition. The fact that it can surface insights the team itself couldn’t easily pull is where it really earns its place.”

— Phil Lynch, ActiveCampaign

Most teams already have access to data. The harder part is figuring out what to do with it and improving systems quickly. AI Studio was built to help teams understand what’s happening in their support experience and take action faster using real customer interactions.

Today, AI Studio helps teams analyze performance, uncover gaps, and improve AI workflows. And soon it will also become the place where teams create and manage AI agents that improve over time with less manual effort.

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