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3 Systems You Need for Scaling Your Support Operations

How can you apply this to your customer service operations to realize ROI and retain customers and employees?
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Lime Provides Fast, Scalable Service with a 77% Reduction in Response Time

Lime strives to make customer support effortless. This means not handing customers off to multiple departments and making it easy for them to self-serve.
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Featured Resources

Forethought Wins Two Comparably ‘Best Of’ Awards

It’s award season, and you know what that means. Whether you’re keeping up with the Oscars, lining things up for the Grammys, or awaiting Comparably’s Best Of award announcements, it’s always fun…
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7 Tactics Customer Service Leaders Use to Drive Growth

While Sales, Marketing, and Product Development are usually credited with company growth, recent data shows the vital role Customer Support plays in growing and scaling. In fact, 78% of customers are willing…
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Customer support agents on the phone Are You Truly Customer-Centric? Track These 6 Metrics to Find Out January 22, 2024 Blog
Putting the ‘Service’ in Self-Service: AI that Solves Problems April 4, 2024 Blog
How AI Transforms Customer Self-Service: Unraveling the Power of Intelligent Knowledge Bases March 28, 2024 Blog
The Different Types of Customer Service Automation: Serve More Clients With Less Effort March 18, 2024 Blog
Conversational AI Use Cases: How You Can Use AI to Transform Your Business March 14, 2024 Blog
Conversational AI in Retail: Can It Really Help Increase Sales?  March 13, 2024 Blog
Basic Chatbot vs. Conversational AI: What’s the Difference?  March 11, 2024 Blog
concept image for customer service automation What Is Customer Service Automation and How Can It Help Your Business? March 8, 2024 Blog
Boosting Customer Satisfaction with AI: Understanding the Nuances of Emotion Analysis in Customer Service AI March 5, 2024 Blog
After-Hours Support for Online Retailers: How Customer Support AI Enables 24/7 Customer Assistance March 1, 2024 Blog
How Generative AI Can Boost Your Customer Experience Score February 29, 2024 Blog
Customer Support AI in SaaS: How Intelligent Ticket Classification Accelerates Customer Issue Resolution February 26, 2024 Blog
The Future of Personal Banking: How Conversational AI is Elevating Customer Support in Financial Services February 22, 2024 Blog
How to Set Up Your Own Customer Service AI Chatbot Platform February 20, 2024 Blog
Picture of healthcare ai robots Conversational AI in Healthcare February 15, 2024 Blog
What is Customer Experience Automation? February 13, 2024 Blog
Can An AI Service Desk Effectively Help Your Customers? February 9, 2024 Blog
Automation in Customer Service: Does Conversational AI for Customer Service Make Sense? February 1, 2024 Blog
Conversational AI for Enterprise January 31, 2024 Blog
Conversational AI for Sales: Benefits & Use Cases January 26, 2024 Blog
Improving Self-Service Error Rate with Generative AI January 19, 2024 Blog
Image showing woman smiling at her phone with her laptop open. How to Use Generative AI to Encourage High NPS and Customer Loyalty  November 13, 2023 Blog
Lady smiling about customer satisfaction Improving Customer Satisfaction Scores with Generative AI October 20, 2023 Blog
Customer Support Automation is Evolving to Autonomy: The Future of AI-First Customer Support with Autoflows Webinar
Putting Customer Support AI to Work: How Airbase Streamlines Customer Interactions and Reduces Response Times Webinar
Goodbye, Workflows! The Future of Customer Support AI is Autonomous Goodbye, Workflows! The Future of Customer Support AI is Autonomous September 21, 2023 Blog
Jeff Toister: Delivering Consistently Amazing Support With Experience Guarantees Webinar
Abra Reaches 40% Self-Serve Rate with Forethought Case Study
Data Security in the Age of AI: Key Strategies and Best Practices Webinar
Spordle Scales Customer Support with 142% ROI Case Study
3 Ways Generative AI Will Revolutionize Customer Support June 9, 2023 Blog
The Top 4 Benefits—and Limitations—of a ChatGPT Customer Service Chatbot May 26, 2023 Blog
Kickfin Achieves 72% Self-Serve Rate with Forethought Case Study
The AI Advantage: iFIT’s Customer Support Story Webinar
Free Download: Is Your Customer Support Team Ready for Generative AI? May 1, 2023 Blog
How to Prepare Your Support Org for the Generative AI Revolution Webinar
Introducing SupportGPT™: The Future of Customer Support Webinar
iFIT Saves 436 Agent Hours with Forethought Case Study
How Achievers Uses Generative AI to Revolutionize the Customer Experience Webinar
Achievers Attains 93% First Contact Resolution with Forethought Case Study
Q4 Inc. Achieves 98% Reduction in Time to First Response with Forethought Case Study
4 Ways AI Innovations Will Reshape CX in 2023 Webinar
chat gpt forethought 3 Things ChatGPT Needs Before it Can Be Deployed in Customer Service December 30, 2022 Blog
Etekcity Reduces Time To First Response by 69.7% with Forethought Case Study
Beeline Increases Support Efficiency with a 52% Reduction in Time to Resolution Case Study
A woman sits at her computer while wearing a headset Customer Service Automation: Everything You Need To Know Guide
How to Scale Customer Service (Without Sacrificing Quality) November 14, 2022 Blog
Scaling a Legendary Customer Experience Webinar
Image of a support ticket in queue being analyzed by AI 8 Key Ways AI Can Improve Customer Service November 8, 2022 Blog
Personalized Customer Service Guide + Stats & How To November 3, 2022 Blog
Uncommon Goods Scales Up for the Holiday Season with a 47% Self-Serve Rate Case Study
small business owner holds a sign that says Welcome Popular Ways Small Businesses Are Leveraging Chatbots   October 31, 2022 Blog
How To Improve Customer Service (Key Steps) October 25, 2022 Blog
8 Crucial Benefits of AI in Customer Service October 17, 2022 Blog
Customer support agents assist each other while wearing headsets. What is Agent Assist? October 11, 2022 Blog
chapter 3 Upwork Reduces Time to Resolution by 50% with Forethought Case Study
How Upwork Scaled Their CX Organization (and How You Can Too) Webinar
Customer service agent sitting at his computer 4 Customer Support Systems to Lower Your SaaS Churn Rate October 3, 2022 Blog
What is Natural Language Understanding (NLU)? September 28, 2022 Blog
Spoonflower Scales Automation with Human-Centered AI Case Study
6 Key Ways AI Is Changing the Future of Customer Service September 21, 2022 Blog
transparent eye glasses sit on a laptop Raising the Bar of Trust With Customer Data at Forethought September 16, 2022 Blog
11 Examples Of AI In Customer Service August 31, 2022 Blog
Image of a compass on a map Customer Service Key Performance Indicators And Metrics 2022 August 23, 2022 Blog
What Is An Example of Conversational AI? August 12, 2022 Blog
Lime Provides Fast, Scalable Service with a 77% Reduction in Response Time Case Study
Image of a train showing different use cases of where it could go. Most Popular Use Cases for Conversational AI 2022 August 5, 2022 Blog
Say Hello to Multilingual Support for Solve August 2, 2022 Blog
One pawn stands alone as a key differentiator of AI. What Is A Key Differentiator of Conversational AI? July 28, 2022 Blog
customer experience woman What is Ticket Deflection and Why Does it Matter? Guide
Using AI to Improve the Customer Experience July 20, 2022 Blog
Benefits of Conversational AI: What You Should Know July 19, 2022 Blog
customer experience woman How To Make A Customer Feel Understood  June 30, 2022 Blog
Customer Experience Statistics: Statistics You Should Know 2022 June 29, 2022 Blog
A green quote bubble overlaid a yellow background. There are three dots in the quote bubble representing an ellipsis. Chatbots vs Conversational AI: What’s The Difference? June 23, 2022 Blog
How To Build An Agile Customer Support Team Webinar
Kajabi Scales Up to Meet Ballooning Demand and Redirect Resources to Mission-Critical Projects Case Study
Improving Your Knowledge Base to Boost Customer Success June 6, 2022 Blog
7 Tactics Customer Service Leaders Use to Drive Growth Webinar
A gold lock lays on a keyboard next to two chipped cards. Enhanced Privacy and Security at Forethought May 2, 2022 Blog
chapter 2 Recruitment and Retention in the Age of COVID April 29, 2022 Blog
4 Ways AI-Powered Customer Service Technology Uses Machine Learning to Improve the Customer Experience April 26, 2022 Blog
a series of tools line a wall including a hammer and wrench 3 Tactics to Scale Customer Support & Maintain a Great Customer Experience April 21, 2022 Blog
How The Right Chatbot Can Reduce Customer Service Costs and Improve CX April 8, 2022 Blog
6 Reports All Businesses Should Create Based on Customer Feedback April 7, 2022 Blog
AI Doesn’t Replace Your Customer Support Team—It Empowers Them April 6, 2022 Blog
PDQ Expands Product Support While Cutting Response Times by 45% Case Study
Image of two Comparably Award badges against a purple gradient of the Golden Gate bridge. Forethought Wins Two Comparably ‘Best Of’ Awards April 1, 2022 Blog
Developing & Maintaining High-Performing Teams in 2022 Webinar
4 Ways Companies Are Embracing AI Learning to Evolve Customer Marketing Strategies March 30, 2022 Blog
How to Boost Customer NPS Scores by Working Smarter, Not Harder March 29, 2022 Blog
How to Prepare Your Customer Support Org for AI of the Future Webinar
Introducing: Sunshine Conversations Integration for Forethought Solve March 15, 2022 Blog
Growth Strategies in 2022: Why Exceptional Customer Service is Key March 14, 2022 Blog
The Best Advice For Improving Customer Satisfaction Scores March 9, 2022 Blog
6 Things You May Not Know About How Conversational AI Works February 28, 2022 Blog
The Impossible Task: Improve Agent Productivity, Increase CSAT, Reduce Costs Webinar
How Machine Learning Can Help You Build a Powerful Knowledge Base to Reduce Ticket Volume February 24, 2022 Blog
How Much Should You Be Spending on the AI-Powered Customer Experience? February 21, 2022 Blog
Forethought Announces New Assist Enhancements and Integration with Freshdesk February 18, 2022 Blog
How to Use Conversational AI to Scale Your Customer Support Team February 14, 2022 Blog
6 Reasons Automated Chatbots Are Critical for Future Customer Service Success February 9, 2022 Blog
3 Systems You Need for Scaling Your Support Operations eBook
image of a wooden hand supporting a tree branch 9 Tips For Retaining Customer Support Agents February 1, 2022 Blog
Decreasing Support Ticket Volume Using AI-Powered Customer Support January 26, 2022 Blog
Customer Service in 2022: How Automated Chats and AI Are Changing Customer Buying Habits January 19, 2022 Blog
An image of a sign leading to Answers which is 1 km away. How To Create and Organize A Knowledge Base January 12, 2022 Blog
5 Common Misconceptions About AI Customer Service Software January 5, 2022 Blog
A group of people all put their hands together Omnichannel Customer Support: What It Is and How You Can Get Started December 30, 2021 Blog
White arrows face up on a wood panel Using Customer Support AI to Improve Support Metrics December 21, 2021 Blog
We Just Raised $65M to Transform Customer Experiences with Human-Centered AI! December 15, 2021 Blog
Why You Should Care About AI in Customer Support eBook
Forethought Solidifies AI Leadership Through Partnership with Mila December 7, 2021 Blog
Two people sit next to each other having a conversation while a laptop and notebook lay on the table. The Benefits of Integrating Customer Support AI on Your Website This Holiday Season December 1, 2021 Blog
A box with a smiley face is surrounded by much smaller boxes with smiley faces on them. 4 Tips for Handling Complaints to Improve CSAT November 25, 2021 Blog
Human-Centered AI: How Forethought Built Its New Brand From the Ground Up November 10, 2021 Blog
Announcing Workflow Builder: Build Automated Workflows That Detect Intent November 10, 2021 Blog
5 Ways to Improve Your Knowledge Base November 5, 2021 Blog
Introducing Assist Anywhere: Accelerate Agent Productivity From Anywhere October 21, 2021 Blog
7 Tips for Building an Agile Customer Support Team October 12, 2021 Blog
Forethought Named One of Forbes’ Next Billion-Dollar Startups October 12, 2021 Blog
Piloting A.I. for Customer Support eBook
Demystifying AI in the Contact Center Webinar
Solve 3 Common Customer Service Problems with AI September 22, 2021 Blog
Human+Machine: The Future of customer Service Webinar
Top 5 CX Trends Influencing Your Support Organization Today September 15, 2021 Blog
CSAT: What It Is, Why It Matters, and How You Can Optimize. September 8, 2021 Blog
3 Ways Customer Support AI Supports Agents August 30, 2021 Blog
How to Manage Fluctuating Ticket Volumes Webinar
AI for Customer Service: Key AI Terms August 16, 2021 Blog
How AI Helps Keep CSAT High August 9, 2021 Blog
The Future of Customer Service Guide eBook
Understanding Customer Experience in 2021 July 28, 2021 Blog
A Guide to Building a Customer Service Knowledge Base July 21, 2021 Blog
Why the Type of AI You Use Matters for Your Customer’s Experience eBook
Omnichannel Customer Self-Service Options Are Must-Haves July 15, 2021 Blog
How Does Customer Support Help Onboard Agents Faster? July 12, 2021 Blog
Customer Service Tools: Chatbots vs. AI for Customer Support June 30, 2021 Blog
8 Blogs Every CS and CX Leader Should Follow June 28, 2021 Blog
What Customer Support AI Can Do For Scaling Businesses June 23, 2021 Blog
How to Measure the Customer Experience June 16, 2021 Blog
FCR: What It Is, Why It Matters, And How You Can Optimize It June 16, 2021 Blog
How Auto-Triage Reduces Pressure from Your Customer Support Team June 14, 2021 Blog
Customer Support AI: 6 Frequently Asked Questions June 11, 2021 Blog
4 Things AI Can Already Do for Your Business June 9, 2021 Blog
How AI Enables Support Teams to Provide Great Customer Service June 7, 2021 Blog
AI for Customer Support: Winning Customer Experience June 3, 2021 Blog
Using the 80/20 Approach in Customer Support May 26, 2021 Blog
Desire2Learn Increases Cases Closed By Over 30% Using Forethought Case Study
Defining Common Customer Service KPIs And Why You Should Be Analyzing Yours May 19, 2021 Blog
3 Ways Customer Self-Service Can Improve Your Customer Experience Strategy May 19, 2021 Blog
AI Customer Service: Customer Support in 2021 May 5, 2021 Blog
4 Ways AI Can Create a Better Customer Experience April 21, 2021 Blog
How COVID-19 Changed CX And How Orgs Are Pivoting Webinar
Real Talk: What to Expect When Implementing AI for Customer Support Webinar
Thumbtack Improves Support Operations With Forethought Case Study
Make AI Part of Your Life That You Like Webinar
5 Ways to Scale your Enterprise Using AI February 24, 2021 Blog
Considering Customer Support AI When Assessing Customer Needs February 12, 2021 Blog
Service Level Agreements: How AI Can Help Achieve SLAs February 3, 2021 Blog
Managing Queues the Right Way: Using Auto-Triage to Enhance Customer Support Teams January 7, 2021 Blog
Onboard Your New Agents Faster with Customer Support AI December 11, 2020 Blog
Using Customer Support AI to Navigate Customer Needs November 23, 2020 Blog
Don’t Kill Your Email Channel, Here Are 3 Reasons Your Customers Love It September 22, 2020 Blog
4 Ways To Improve Your Macros or Templates and Enhance Customer Support September 1, 2020 Blog
Using AI Models To Decrease Time-Sucking Customer Support Team Tasks August 14, 2020 Blog
Bring Who You Are To Forethought July 2, 2020 Blog
Supporting your Support Teams March 19, 2020 Blog
Rapid Fire With Forethought Founder Deon Nicholas October 21, 2019 Blog

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