Customers aren’t afraid to abandon a brand because of a perceived negative interaction, which is why it’s more critical than ever to have the tools and technology in place to allow your customer service team to flourish.
The answer? Conversational AI.
So, how can you apply this to your customer service operations to realize ROI and retain customers and employees?
"With Forethought, time-to-resolution can be drastically reduced, leading to better employee productivity and customer retention — resulting in improved revenue."
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