Consumer expectations are higher than ever. Amazon introduced the world to two-day shipping, and the internet changed how consumers voice their concerns to businesses.  

In the years ahead, AI will play an enormous role in customer service, but there is still a tremendous need for human and personal interactions.

In this guide, we’ll outline where things are headed in the years ahead and explain how you can incorporate AI-ready tools to help address the evolving world of online customer service to provide remarkable customer experiences.