Streamline the Agent Experience with Automated Workflows
Agents can automate simple or complex processes like processing refunds, checking order status, and more.
Instead of leaving the help desk, agents can automatically bring in information from third party systems and surface it right within the case – allowing them to streamline their process and respond to customers faster.
- Build end-to-end customer service workflows that automate processes and actions in just a few clicks.
- Connect with systems like Shopify and Salesforce quickly, enabling agents to surface relevant case information in real time and take action right within the help desk.
- Empower agents with recommended automations that reduce average handle time and increase efficiency.
“At Sauce Labs, our support engineers deal with repetitive tasks and processes when resolving cases. With Assist Automations, these types of requests can be automated – enabling agents to boost productivity and solve customer issues quickly.”
—Matt Dunn, Sr. Director of Global Customer Support
The leading platform for customer-first experiences.
See why our AI platform is built differently from the ground up.
Transform your entire customer service lifecycle on one platform, from resolving common cases instantly to tagging and routing tickets and assisting agents with relevant knowledge.
Leave traditional chatbots behind with cutting-edge Natural Language Understanding models that train themselves on real conversation history and knowledge base articles.
Rapid time to value
Accelerate ROI with expert-led implementation of our AI into your systems faster than any other solution.
Security and trust
Our proprietary technology undergoes regular security design reviews and is compliant with ISO 27001 and certified for SOC 2.