Visualize impact with actionable metrics.
How we analyze
Data and analytics give you better visibility into your performance.
- Get customized reports with little to no training.
- Use each agent’s workflow to identify needs and make meaningful improvements.
- Access your data to adapt to whatever business needs you have.
Expect more from support metrics that tell the whole story.
Reporting at your fingertips.
Your cases are a roadmap for everything from identifying gaps to justifying change. Our reporting dashboard makes it easier to find these statistics so you can optimize your customer support and more.
Comprehensive performance tracking.
From evaluating how your team is structured to supporting individual development, our performance visualization tools help you fine-tune the everyday or drive long-term change.
Our AI uses natural language understanding to suggest the best answers, meaning your agents spend less time combing through search results looking for what they need.
Your agents can tailor their search results with custom filters, so they see the knowledge sources that work best for them.
Forethought AI learns as it goes, and agents can upvote or downvote the answers it produces to teach it and improve future results.
The leading platform for AI-first customer experiences.
See why our AI platform is built differently from the ground up.
Transform your entire customer service lifecycle on one platform, from resolving common cases instantly to tagging and routing tickets and assisting agents with relevant knowledge.
Leave traditional chatbots behind with cutting-edge Natural Language Understanding models that train themselves on real conversation history and knowledge base articles.
Rapid time to value
Accelerate ROI with expert-led implementation of our AI into your systems faster than any other solution.
Security and trust
Our proprietary technology undergoes regular security design reviews and is compliant with ISO 27001 and certified for SOC 2.
Think outside the bot.™
See how AI that puts humans first—across the entire support journey—can transform the customer experience and accelerate agent productivity.