Integrate customer support AI seamlessly with Sunshine Conversations.

Empower customers to self-serve on any channel, expand case coverage and interact with customers at every touchpoint.

Deliver a seamless customer experience across any channel.

Connect your messaging channels to Sunshine Conversations and deliver AI-powered support to customers on their preferred channels.

  • Provide automated support on leading messaging channels like Facebook Messenger, WhatsApp, Instagram, and more
  • Unify conversation history across multiple touchpoints without losing context
  • Bring omnichannel, AI-powered support to customers instantly
  • Detect customer intent across several conversations and build personalize workflows

By integrating with Zendesk’s Sunshine Conversations, Forethought delivers a seamless customer experience across any channel.

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Decor Half Circle Orange

The leading platform for customer-first experiences.

See why our AI platform is built differently from the ground up.

Our platform

Complete platform

Transform your entire customer service lifecycle on one platform, from resolving common cases instantly to tagging and routing tickets and assisting agents with relevant knowledge.

True AI

Leave traditional chatbots behind with cutting-edge Natural Language Understanding models that train themselves on real conversation history and knowledge base articles.

Rapid time to value

Accelerate ROI with expert-led implementation of our AI into your systems faster than any other solution.

Security and trust

Our proprietary technology undergoes regular security design reviews and is compliant with ISO 27001 and certified for SOC 2.

See how Forethought and Zendesk’s
Sunshine Conversations work together.

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