Integrate customer support AI seamlessly with Dialpad.
Productivity-enhancing performance from AI that goes beyond a chatbot.
Give your customers real opportunities for self-service, and provide callbacks to seamlessly connect them with a live agent who uses AI-powered context to provide a premium experience.
- Instant callback option via Dialpad for customers within chatbot
Feature-rich help desk sidebar with thorough search UX and intuitive filtering
- Past cases
- Support articles
- Personal notes
- Saved content
- And more
- AI-powered suggestions for agents
- AI-powered autocomplete in agent replies
- Agent shortcuts like “slash commands”
The leading platform for customer-first experiences.
See why our AI platform is built differently from the ground up.
Transform your entire customer service lifecycle on one platform, from resolving common cases instantly to tagging and routing tickets and assisting agents with relevant knowledge.
Leave traditional chatbots behind with cutting-edge Natural Language Understanding models that train themselves on real conversation history and knowledge base articles.
Rapid time to value
Accelerate ROI with expert-led implementation of our AI into your systems faster than any other solution.
Security and trust
Our proprietary technology undergoes regular security design reviews and is compliant with ISO 27001 and certified for SOC 2.