BUILT FOR OPERATIONAL EFFICIENCY

Optimize every part of your support system

Autoflows
Autoflows are agentic AI workflows that resolve issues or guide agents through complex policies, improving speed and accuracy across channels.
Ticket Classification
We’re more than conversational AI bots—Forethought also tags and prioritizes tickets by sentiment, urgency, and topic, ensuring the right issues reach the right agents fast.
Insight Reporting
Turn customer communication data into actionable insights to identify top drivers, content gaps, and areas to improve.
Content Gap Detection
Identify missing or outdated help articles and auto-generate updates—keeping your knowledge base accurate and useful.
transforming OPS TEAMS

From manual work to scalable support

The support ops team at a growing fintech company was drowning in manual workflows and rising ticket volume. 

With Forethought, Autoflows automated routine resolutions, Triage routed tickets instantly, and Discover uncovered insights to improve their help center.

Now, the team runs leaner, agents move faster, and customer satisfaction is up.

Elevating customer operations everywhere

“With Forethought, we were up and running in under a week—fully compliant and integrated with Salesforce and Teams. Our developers were shocked by how smooth the process was. And with detailed audit trails and role-based permissions, security and compliance never felt like an afterthought.”
Dustin Auman
Operations Manager, iFIT
50%
Reduction in time to resolution
575K
Resolutions per year
2 weeks
To deploy with full Salesforce integration

Frequently Asked Questions

What is an enterprise AI chatbot?

An enterprise AI chatbot is a smart assistant built to scale customer support without sacrificing quality. Forethought goes beyond typical chatbots for enterprises, resolving issues, delivering personalized customer service, improving customer experience, and driving operational efficiency from day one.

How do chatbots for enterprises improve customer experience?

They eliminate the wait. Forethought deflects common questions instantly, automates complex workflows, and routes with full context—delivering fast, accurate answers that boost customer satisfaction and lighten agent workload.

What is the best enterprise AI chatbot?

The best enterprise chatbot improves speed and quality, without draining internal resources. Forethought’s agentic AI was built to do exactly that, helping companies meet rising customer expectations while strengthening customer relationships through faster, more accurate support.

How is Forethought different from other chatbots?

Most chatbots can only answer basic questions. Forethought solves problems. It learns your data, triggers actions, and adapts in real time—just like a teammate.

What types of data does Forethought use to optimize support?

It connects to your helpdesk, CRM, knowledge base, and historical tickets—using real customer data to identify intent, suggest improvements, and resolve faster, all while personalizing interactions to strengthen customer relationships over time.

Do I need engineering to set up and maintain Forethought?

Not at all. Forethought was built for operations leaders to launch and iterate quickly—without writing a single line of code.

Ready to re-think operations with AI?

Give your team the right tools to move faster and work smarter—without the overhead. Forethought is built for business outcomes.
Request a Demo