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Featured success story

Forma’s Members Keep Rising—but So Does Their Deflection Rate

Forma’s customer service team welcomed AI when they saw an increase in support effectiveness and deflection rate in the first month using Forethought.

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25%

cost savings on head count

5k+

tickets deflected in the first month

30%

increase in deflection rate over the first three months

Health & Fitness Technology

YAZIO Deflects 80% of Tickets Without Lowering CSAT in 6 Months with Solve

YAZIO’s Team Sought AI Tool to Keep Up with Massive Growth Already Germany’s leading nutrition app, YAZIO saw massive growth as it gained popularity worldwide. In Q2 of 2023, YAZIO’s customer experience...

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B2B Software

Fetch Achieves 26% More Customer Support with Same Workforce and 3.9x ROI Using Forethought

Fetch’s Requirement to Solve for Rapid Product Expansion Fetch is America’s most popular rewards app, working with brands across all categories to reward consumers every time, and everywhere, they shop. The app...

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FinTech

Abra Reaches 40% Self-Serve Rate with Forethought

Helping Consumers & Institutions Conquer Crypto Abra is a simple and powerful full-service crypto platform, where consumers and institutions can buy, sell, trade, store, and borrow cryptocurrency. Customers can store digital assets...

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B2B Software

Spordle Scales Customer Support with 142% ROI

Create, Grow, and Manage Top-Tier Sports Experiences Spordle is a leading Sports Management ERP that helps customers create, grow, and manage top-tier sports experiences. The platform helps major sports federations, clubs, associations,...

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B2B Software

Kickfin Achieves 72% Self-Serve Rate with Forethought

The #1 Digital Tipping Software for Hospitality Kickfin is the nation’s largest provider of instant, cashless tip payments. Restaurants, bars, and hotels use Kickfin to digitally accept, calculate and distribute tips to...

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Health & Fitness Technology

iFIT Saves 436 Agent Hours with Forethought

A Global Health & Fitness Subscription Technology Company iFIT is a global health and fitness subscription technology company that provides unmatched fitness experiences and solutions to its growing community of six million...

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B2B Software

Achievers Attains 93% First Contact Resolution with Forethought

Changing the Way the World Works Achievers is an employee voice and recognition solution that builds engagement and sustainable performance in organizations. Achievers leverages the science behind behavior change, so people and...

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B2B Software

Q4 Inc. Achieves 98% Reduction in Time to First Response with Forethought

A Leading Capital Markets Communications Platform Q4 Inc. is a leading capital markets communications platform that is transforming the way publicly traded companies, investors, and investment banks make decisions to efficiently connect,...

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E-Commerce

Etekcity Reduces Time To First Response by 69.7% with Forethought

Thoughtfully Engineered Consumer Products Etekcity was established with the goal of enriching the lives of customers across the globe by providing thoughtfully engineered consumer products designed with convenience, simplicity, practicality and value...

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B2B Software

Beeline Increases Support Efficiency with a 52% Reduction in Time to Resolution

Engage, Manage, & Optimize External Talent For more than 20 years, Beeline has led the extended workforce industry. Thanks to their intelligence-driven platform, they transform how businesses engage, manage, and optimize external...

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“Forethought saves us time and increases our efficiency while improving our ability to provide fast and accurate answers to our clients.”

—James Millard, Senior Director, Global Support & Community, D2L

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