Forethought supports better customer successes.

We deliver the new industry standard for AI-powered customer service experiences.

Featured success story

Route Deflects Up to 40% of New Tickets During Busy Holiday Season with Forethought Solve

Customers get the information they need faster with strategic and high-quality automation.

43%

deflection

days to implement

10x

ROI in the first year

Forethought helps PDQ reduce wait times while maintaining customer satisfaction.

Harnessing collective knowledge to arm new agents as they find answers for their customers.

D2L support agents use Agatha Assist to pull relevant past tickets, articles, and templates (macros) in the sidedock app to quickly answer

This local services marketplace leader's support team increased ticket response efficiency with customer support AI.

—James Millard, Senior Director, Global Support & Community, D2L

See how AI that puts humans first—across the entire support journey—can transform the customer experience and accelerate agent productivity.