Forethought supports better customer successes.

We deliver the new industry standard for AI-powered customer service experiences.


Featured success story

Lime Provides Fast, Scalable Service with a 77% Reduction in Response Time

Lime strives to make customer support effortless. This means not handing customers off to multiple departments and making it easy for them to self-serve.
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98%

of support tickets tagged automatically

2.5 million

tags for language and category

77%

reduction in time to first response

“Forethought saves us time and increases our efficiency while improving our ability to provide fast and accurate answers to our clients.”

James Millard, Senior Director, Global Support & Community, D2L

Think outside the bot.™

See how AI that puts humans first—across the entire support journey—can transform the customer experience and accelerate agent productivity.

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