Forethought supports better customer successes.

We deliver the new industry standard for AI-powered customer service experiences.

Featured success story

Lime Provides Fast, Scalable Service with a 77% Reduction in Response Time

Lime strives to make customer support effortless. This means not handing customers off to multiple departments and making it easy for them to self-serve.

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98%

of support tickets tagged automatically

2.5 million

tags for language and category

77%

reduction in time to first response

FinTech

StocksToTrade Upgrades Its Ability to Respond Quickly to Complex Customer Queries

Helping Day Traders Refine Their Trading Strategies StocksToTrade was founded in 2009 to provide both new and experienced day traders with an all-in-one trading platform. The goal is to help traders quickly...

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B2B Software

Kajabi Scales Up to Meet Ballooning Demand and Redirect Resources to Mission-Critical Projects

Helping People Turn Knowledge and Creativity into Income Kajabi was founded in 2010 to help people around the world leverage their skills and knowledge to create marketable services. The company was doing...

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B2B Software

PDQ Expands Product Support While Cutting Response Times by 45%

Forethought helps PDQ reduce wait times while maintaining customer satisfaction.

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Marketplace

Route Deflects Up to 40% of New Tickets During Busy Holiday Season with Forethought Solve

Customers get the information they need faster with strategic and high-quality automation.

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B2B Software

Typeform’s Agents Reduce Time Spent On Tickets By 20% Using Forethought Assist

Harnessing collective knowledge to arm new agents as they find answers for their customers.

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Edtech

Desire2Learn Increases Cases Closed By Over 30% Using Forethought

D2L support agents use Agatha Assist to pull relevant past tickets, articles, and templates (macros) in the sidedock app to quickly answer

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Marketplace

Thumbtack Improves Support Operations With Forethought

This local services marketplace leader's support team increased ticket response efficiency with customer support AI.

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“Forethought saves us time and increases our efficiency while improving our ability to provide fast and accurate answers to our clients.”

—James Millard, Senior Director, Global Support & Community, D2L

Think outside the bot.™

See how AI that puts humans first—across the entire support journey—can transform the customer experience and accelerate agent productivity.

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