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Forethought supports better customer successes

We deliver the new industry standard for AI-powered customer service experiences.

Featured success story

Grammarly achieves 87% deflection and 4.2 CSAT early with Forethought
Grammarly implemented Forethought when they outgrew traditional outdated chatbots and needed something smarter to scale their customer support operations.
Read Case Study
87%
Deflection rate with maintained personalization
4.2
CSAT reflecting improved quality of service
1.5
Weeks to implementation
Read Case Study

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YNAB Support AI: From Basic Bot to 70% Deflection
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ActiveCampaign Support AI: 60% Deflection & ROI Gains
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Grammarly Support AI: 87% Deflection & 4.2 CSAT Gains
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Cotopaxi Hits 168% ROI in Six Months with Forethought
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YAZIO Support AI: 80% Deflection Without Lower CSAT
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Fetch Support AI: 26% More Output & 3.9x ROI
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Forma Improves CX as Member Volume Grows with AI Deflection
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Spordle Scales Customer Support with 142% ROI
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Kickfin Achieves 72% Self-Serve Rate with Forethought
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iFIT Saves 436 Agent Hours with Forethought
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Achievers Reaches 93% FCR with Forethought Support AI
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Upwork Cuts Resolution Time by 50% with Forethought AI
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Lime Support AI: 77% Faster Response Times at Scale
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D2L Support AI: 30% More Cases Closed with Forethought
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Thumbtack Improves Support Operations With Forethought
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