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FEATURED
2025 AI in CX Benchmark Report
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Forethought supports better customer successes

We deliver the new industry standard for AI-powered customer service experiences.

Featured success story

Forma's Membership Keeps Growing—and their Deflection Rate Keeps Rising
Forma’s customer service team welcomed AI when they saw an increase in support effectiveness and deflection rate in the first month using Forethought.
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25%
Cost savings on head count
5k+
Tickets deflected in the first month
30%
Increase in deflection rate over the first three months
Read Case Study

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Thumbtack Improves Support Operations With Forethought
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Desire2Learn Increases Cases Closed By Over 30% Using Forethought
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Kajabi Scales Up to Meet Ballooning Demand and Redirect Resources to Mission-Critical Projects
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Lime Provides Fast, Scalable Service with a 77% Reduction in Response Time
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Upwork Reduces Time to Resolution by 50% with Forethought
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Achievers Attains 93% First Contact Resolution with Forethought
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iFIT Saves 436 Agent Hours with Forethought
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Kickfin Achieves 72% Self-Serve Rate with Forethought
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Spordle Scales Customer Support with 142% ROI
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Forma's Members Keep Rising—but So Does Their Deflection Rate
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Fetch Achieves 26% More Customer Support with Same Workforce and 3.9x ROI Using Forethought
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YAZIO Deflects 80% of Tickets Without Lowering CSAT in 6 Months with Solve
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Cotopaxi Hits 168% ROI in Six Months with Forethought
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