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2025 AI in CX Benchmark Report
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Forethought supports better customer successes

We deliver the new industry standard for AI-powered customer service experiences.

Featured success story

Grammarly achieves 87% deflection and 4.2 CSAT early with Forethought
Grammarly implemented Forethought when they outgrew traditional outdated chatbots and needed something smarter to scale their customer support operations.
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87%
Deflection rate with maintained personalization
4.2
CSAT reflecting improved quality of service
1.5
Weeks to implementation
Read Case Study

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ActiveCampaign Deflects More than 60% of Chat Tickets and Launches a Full AI Program with Forethought
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Grammarly achieves 87% deflection and 4.2 CSAT early with Forethought
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Cotopaxi Hits 168% ROI in Six Months with Forethought
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YAZIO Deflects 80% of Tickets Without Lowering CSAT in 6 Months with Solve
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Fetch Achieves 26% More Customer Support with Same Workforce and 3.9x ROI Using Forethought
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Forma's Members Keep Rising—but So Does Their Deflection Rate
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Spordle Scales Customer Support with 142% ROI
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Kickfin Achieves 72% Self-Serve Rate with Forethought
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iFIT Saves 436 Agent Hours with Forethought
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Achievers Attains 93% First Contact Resolution with Forethought
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Upwork Reduces Time to Resolution by 50% with Forethought
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Lime Provides Fast, Scalable Service with a 77% Reduction in Response Time
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Kajabi Scales Up to Meet Ballooning Demand and Redirect Resources to Mission-Critical Projects
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Desire2Learn Increases Cases Closed By Over 30% Using Forethought
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Thumbtack Improves Support Operations With Forethought
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