Author:

Machielle Thomas

More by Machielle Thomas

Customer support agents on the phone Are You Truly Customer-Centric? Track These 6 Metrics to Find Out January 22, 2024 Blog
Putting the ‘Service’ in Self-Service: AI that Solves Problems April 4, 2024 Blog
How AI Transforms Customer Self-Service: Unraveling the Power of Intelligent Knowledge Bases March 28, 2024 Blog
The Different Types of Customer Service Automation: Serve More Clients With Less Effort March 18, 2024 Blog
Conversational AI Use Cases: How You Can Use AI to Transform Your Business March 14, 2024 Blog
Conversational AI in Retail: Can It Really Help Increase Sales?  March 13, 2024 Blog
Basic Chatbot vs. Conversational AI: What’s the Difference?  March 11, 2024 Blog
concept image for customer service automation What Is Customer Service Automation and How Can It Help Your Business? March 8, 2024 Blog
After-Hours Support for Online Retailers: How Customer Support AI Enables 24/7 Customer Assistance March 1, 2024 Blog
How Generative AI Can Boost Your Customer Experience Score February 29, 2024 Blog
Customer Support AI in SaaS: How Intelligent Ticket Classification Accelerates Customer Issue Resolution February 26, 2024 Blog
How to Set Up Your Own Customer Service AI Chatbot Platform February 20, 2024 Blog
Picture of healthcare ai robots Conversational AI in Healthcare February 15, 2024 Blog

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