The 2024 AI in CX Benchmark Report is meant to provide actionable data and insights on the AI trends, strategies, and practices that matter most to you and your customers.
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“Given the size of the customer service space and the speed of AI innovation, there’s a tremendous amount of noise about what to do and how to do it. By providing the first objective report on the use of GenAI in customer service, we’re providing the clarity our industry needs to move forward with confidence.”
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