Why Forethought is the undisputed AI in CX leader

Forethought’s AI agents don’t just understand intent—they reason, decide, and take action using your business policies to deliver end-to-end AI customer support.

Trained on Your Data

Forethought's AI agents learn from your past tickets and help center content to deliver accurate, personalized AI customer service from day one.

Multi-Agent System

Deploy AI agents that collaborate across your customer journey by identifying, solving, classifying, and supporting your team without added overhead.

Leading the market with unmatched results

Forethought is the leading AI agent for customer support platform—recognized by G2 for ROI and customer satisfaction. Our AI Agents don’t just automate, they deliver. Want to see for yourself? Try a proof of concept.

Read the 2025 Benchmark Report

roi

15x

Average return on investment

Decreased Response Time

55%

Average reduction in first response time

Up to

98%

Resolution rate

Read the 2025 Benchmark Report

Forethought Multi-Agent System

AI agents for smarter customer support

Take a sneak peek behind the scenes with our interactive demo.

our multi-agent system

From insights to resolution—AI agents that do it all

Our Platform

AI-Surfaced Insights

Fix gaps before they become problems.
‍
Uncover insights from all support interactions, detect knowledge gaps, and receive actionable recommendations to generate articles, optimize AI workflows, and lower costs.

Learn More

Omnichannel Agent

Resolve issues instantly across any channel.

Deliver personalized, human-like, 24/7 AI customer support across chat, email, voice, and more—all from one customer experience AI platform.

Learn More

Smarter Ticket Classification

Get every ticket to the right agent, fast.
‍
Enhance ticket classification with pre-built or custom models to add context, prioritize cases, and tag tickets automatically—driving faster, more efficient responses.

Learn More

Agentic AI Copilot

Empower human agents with an AI copilot.

Give agents real-time insights, next steps, and intelligent responses with AI workflows—all without ever leaving your helpdesk.

Learn More

Read customer success stories

Upwork Reduces Time to Resolution by 50% with Forethought

“We were working with a different company before. They don’t brand themselves as an AI product because they work differently–I had to train every workflow myself. We had thousands of workflows built that were often duplicated that answered questions incorrectly. It became a big monster that was too complicated to manage”

Alix Perez

Project Manager for Chatbot & Help Center Products

Read Case Study

90%

Accuracy & coverage in classifying new tickets

50%

Reduction in time to resolution

65%

Average self-serve rate

Read Case Study

Cotopaxi Hits 168% ROI in Six Months with Forethought

“When implementing Forethought—going from our old chatbot to the new one—the biggest thing was the ability to route customer questions automatically through specific intents.”

Alexia Bench

Consumer Insights Manager

Read Case Study

4.5

CSAT

28%

Increase in deflection rate

168%

ROI

Read Case Study

YAZIO Deflects 80% of Tickets Without Lowering CSAT in 6 Months with Solve

“We would drown in tickets if we didn’t have Solve’s 80% deflection,” Trojan said. “We’d have to hire three full-time agents focused on customer support to maintain our team’s current workload if we were to try to replace it with human support.”

Michael Trojan

User Success Specialist (AI)

Read Case Study

80%

Ticket deflection rate

4.0

CSAT

Read Case Study

Solutions By ROLE & INDUSTRY

Scalable enterprise AI agents for support teams

Forethought helps enterprise support teams deliver faster resolutions, empower agents, and create exceptional customer experiences—whether you operate globally or regionally.

View All Solutions

ROLE

Support Agents

Resolve issues faster and deliver the kind of support customers remember—for all the right reasons.

Learn More

Woman wearing headset working at a computer with customer support interface showing volume 8002 and auto-resolved status.

INDUSTRY

SaaS

Enhance customer satisfaction by resolving issues instantly and scale effortlessly with AI agents built for the fast-paced world of SaaS.

Learn More

Two people wearing glasses looking at a laptop screen with a graphic showing a 32% decrease in time to resolution.

Integration

Helpdesk

Integrate Forethought with leading helpdesks to empower your customer service team, lower costs, and improve key support metrics.

Learn More

Woman in green blazer working at a desk with computer and notepad, showing a screen graphic of 94% resolutions with an upward trend.

ROLE

Operations

Streamline processes, reduce ticket volume, and optimize support operations with AI built for scale.

Learn More

Man in glasses holding a tablet displaying charts in a warehouse with blurred workers and packages in the background and an overlay showing 'Topics Automated 36' with an upward trend graph.

INDUSTRY

Ecommerce and Retail

Deliver faster resolutions, reduce returns, and create happier customers with a team of AI agents.

Learn More

Smiling woman handing a cardboard package to another person with a customer satisfaction rating of 4.8 stars shown.

Trusted by brands delivering exceptional service

Recent Press

“What has made Forethought resonate with customers is software that plugs into a company’s sales and customer service software to learn how past issues were resolved and better predict what an individual ticket might be about.”

Forbes

This Startup Raised $17 Million to Take On Customer Service With AI

“When a ticket is coming in, it can predict whether it’s a high-priority or low-priority ticket and which agent is best qualified to handle this question. And this all happens before the agent even touches the ticket.”

TechCrunch

Battlefield winner Forethought adds tool to automate support ticket routing

“Designed as a plug-in enterprise solution that can be installed in two days and improve customer support time-to-resolution by up to 30 percent, [Forethought] gained widespread attention as it propelled Forethought to victory at the 2018 TechCrunch Disrupt Battlefield.”

Entrepreneur

4 Ways Artificial Intelligence Is Shaping the Future for Businesses Big And Small