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Forethought vs Sierra

A scalable and complete AI solution

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Forethought's AI solution empowers customer-centric companies to deliver faster, smarter customer support beyond simple automation, making it the #1 alternative to Sierra.

Build, launch, and optimize AI-generated flows instantly

AI Agent Coverage
AI Agent Coverage
No AI agents for ticket enrichment, human copilot, or QA.
AI Maturity
AI Maturity
Recently adopted general-purpose LLMs; newer to CX.
AI Model
AI Model
Uses off-the-shelf LLMs; limited CX specialization.
Autoflow & Workflow Builder
Workflow Builder
Sierra engineers must manually build workflows; no transparency or self-service.
Insights & Reporting
Insights & Reporting
Lacks AI-generated insights and automation visibility.
Self-Service Capabilities
Self-Service
Customers depend on Sierra to build and manage.
Testing Access
Testing Access
Only paid trials offered.
Implementation & Support
Implementation & Support
White-glove only; slower and less scalable.

3 reasons why Forethought is your best option

AI Performance Excellence
Our model, trained on diverse historical ticket data since 2017, excels in quickly adapting and learning from your organization's history immediately. It surpasses ChatGPT.
56%
Higher deflection rate than other solutions
Agility
We reserve 20% of our product roadmap for customer requests, aligning our success with yours and driving AI innovation together.
20%
Product roadmap reserved for customer requests
Implementation Speed
We have a team to support implementation on your timeline, ensuring immediate ROI from day 1.
Day 1
Immediate return on investment

Why industry experts trust Forethought

"Something I really like about Forethought is that other companies think they do AI, but they’re really AI-driven chatbots. They still make you create workflows from start to finish. With Forethought, the AI knows where the customer needs to go. It makes it quicker, easier, and more clear for customers to engage with us. You feel the difference with their AI–it’s been huge for me."
Dustin Auman
Operations Manager, iFIT
"Forethought is serving the best knowledge for our customers; we have seen a sharp decline in the amount of email and phone support tickets."
Jason H.
Reviewed on G2
"Best AI model proven time and time again in head to head comparisons vs. other vendors in the space. This results in the best metrics - Deflection Rate, CSAT etc."
Verified User
Reviewed on G2

Forethought: The clear choice for AI-driven CX teams

Join top brands like Upwork, Lime, and D2L in transforming your customer support operations with Forethought’s multi-agentic AI system.
Ready to start? Talk to sales