Forethought vs Sierra

A Scalable and Complete AI Solution

Forethought's AI solution empowers customer-centric companies to deliver faster, smarter customer support beyond simple automation, making it the #1 alternative to Sierra.

Request Demo

Build, launch, and optimize AI-generated flows instantly

Complete CX Solution

CX Solution

Complete AI solution from inquiry to resolution

CX Solution

Limited to user inquiries

Testing the Platform

Platform Testing

Free

Platform Testing

Paid

Channels

Channels

Chat, Email, Voice, Mobile SDK, API, Slack, SMS

Channels

Chat, Voice

Self-Service Capabilities

Self-Service

Build, test, optimize, and review results for your models all in one platform

Self-Service

Does not offer

Workflow & Autoflow

Workflows & Autoflows

Digests natural language to build policies and workflows using AI

Workflows & Autoflows

No ability to view or update; Sierra teams build, deploy, and update

Insights

Insights

AI-surfaced insights & suggestions

Insights

Basic insights

Agent Handoffs

Agent Handoffs

Custom & pre-built intent models predict outcomes and manage complex routing

Agent Handoffs

Sierra teams build for each customer

Agent Copilot

Agent Copilot

Shows articles, guides responses, and displays ticket insights

Agent Copilot

Does not offer

Trusted by leading support teams

3 reasons why Forethought is your best option

Request Demo

AI Performance Excellence

Our model, trained on diverse historical ticket data since 2017, excels in quickly adapting and learning from your organization's history immediately. It surpasses ChatGPT.

56%

higher deflection rate than other solutions

Agility

We reserve 20% of our product roadmap for customer requests, aligning our success with yours and driving AI innovation together.

20%

Product roadmap reserved for customer requests

Implementation Speed

We have a team to support implementation on your timeline, ensuring immediate ROI from day 1.

Day 1

Immediate Return on Investment

Why industry experts trust Forethought

"Something I really like about Forethought is that other companies think they do AI, but they’re really AI-driven chatbots. They still make you create workflows from start to finish. With Forethought, the AI knows where the customer needs to go. It makes it quicker, easier, and more clear for customers to engage with us. You feel the difference with their AI–it’s been huge for me."

Dustin Auman

Operations Manager, iFIT

"Forethought is serving the best knowledge for our customers; we have seen a sharp decline in the amount of email and phone support tickets."

Jason H.

Reviewed on G2

"Best AI model proven time and time again in head to head comparisons vs. other vendors in the space. This results in the best metrics - Deflection Rate, CSAT etc."

Verified User

Reviewed on G2

Forethought: The clear choice for AI-driven CX teams

Join top brands like Upwork, Lime, and D2L in transforming your customer support operations with Forethought’s multi-agentic AI system.

Ready to start? Talk to sales