Forethought vs Salesforce Agentforce

A robust and complete AI solution

Forethought's AI solution empowers customer-centric companies to deliver faster, smarter customer support beyond simple automation, making it the #1 alternative to Salesforce Agentforce.

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Deliver precise and contextual responses in every interaction

AI Agent Coverage

AI Agent

Includes agents for Triage (routing), Assist (copilot), and Agent QA (human quality review).

AI Agent

No AI agents for ticket enrichment, human copilot, or QA.

Agentic AI (Autonomy)

Agentic AI

Executes tasks and adapts automatically using Autoflows. No need for manual decision trees.

Agentic AI

Requires constant human tuning and rule-based workflows.

Time to Value

Live in 1–3 months. No consultants or plugins needed.

Time to Value

Long deployments with heavy configuration and plugin reliance.

AI Insights & Reporting

Insights & Reporting

Real-time insights across channels with Discover. Track deflection, engagement, and accuracy.

Insights & Reporting

Static dashboards with limited AI-specific visibility.

Knowledge & Workflow Curation

Knowledge & Workflow Curation

Surfaces patterns from real interactions to auto-create topics and workflows.

Knowledge & Workflow Curation

Manual configuration and tagging needed.

Implementation & Agility

Implementation

Quickly launch new use cases with low dev lift. Easily integrates into your existing stack.

Implementation

Lacks granular insights, high-level metrics only.

ROI & Deflection

84% avg. deflection, 15x ROI, 55% reduction in first-time response.

ROI & Deflection

36% deflection, 1–2x ROI, 18% case resolution.

Pricing

Pay-per-resolution model that aligns with real outcomes.

Pricing

Flex Credit pricing by action where one resolution can require multiple actions.

Trusted by leading support teams

3 reasons why Forethought is your best option

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AI Performance Excellence

Our model, trained on diverse historical ticket data since 2017, excels in quickly adapting and learning from your organization's history immediately. It surpasses ChatGPT.

56%

Higher deflection rate than other solutions

Agility

We reserve 20% of our product roadmap for customer requests, aligning our success with yours and driving AI innovation together.

20%

Product roadmap reserved for customer requests

Implementation Speed

We have a team to support implementation on your timeline, ensuring immediate ROI from day 1.

Day 1

Immediate return on investment

Why industry experts trust Forethought

"Something I really like about Forethought is that other companies think they do AI, but they’re really AI-driven chatbots. They still make you create workflows from start to finish. With Forethought, the AI knows where the customer needs to go. It makes it quicker, easier, and more clear for customers to engage with us. You feel the difference with their AI–it’s been huge for me."

Dustin Auman

Operations Manager, iFIT

"Forethought is serving the best knowledge for our customers; we have seen a sharp decline in the amount of email and phone support tickets."

Jason H.

Reviewed on G2

"Best AI model proven time and time again in head to head comparisons vs. other vendors in the space. This results in the best metrics - Deflection Rate, CSAT etc."

Verified User

Reviewed on G2

Forethought: The clear choice for AI-driven CX teams

Join top brands like Upwork, Lime, and D2L in transforming your customer support operations with Forethought’s multi-agentic AI system.

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