Forethought vs Salesforce Agentforce

A Robust and Complete AI Solution

Forethought's AI solution empowers customer-centric companies to deliver faster, smarter customer support beyond simple automation, making it the #1 alternative to Salesforce Agentforce.

Request Demo

Deliver precise and contextual responses in every interaction

AI Agent

Automates inquiries, delivers contextual and human like responses, and executes single or multiple autonomous workflows and tasks

AI Agent

Can automate inquiries and send human like responses

Channels

Chat, Email, Voice, Mobile SDK, API, Slack, SMS

Channels

Chat, Email, SMS, Phone, WhatsApp

Integrations

Integrates smoothly with your existing systems

Integrations

Requires multiple plugins and third-party tools

Intelligent Workflows

Digests natural language to build policies and workflows using AI from

Intelligent Workflows

Build a decision tree or complete form to generate flows

Knowledge & Policy Gap Management

Gap Management

Provides insights and suggestions to improve knowledge articles and policies, plus create new articles

Gap Management

Highlights under performing content

Deflection Reporting

Detailed insights to report and optimize performance

Deflection Reporting

Lacks granular insights, high-level metrics only

Trusted by leading support teams

3 reasons why Forethought is your best option

Request Demo

AI Performance Excellence

Our model, trained on diverse historical ticket data since 2017, excels in quickly adapting and learning from your organization's history immediately. It surpasses ChatGPT.

56%

higher deflection rate than other solutions

Agility

We reserve 20% of our product roadmap for customer requests, aligning our success with yours and driving AI innovation together.

20%

Product roadmap reserved for customer requests

Implementation Speed

We have a team to support implementation on your timeline, ensuring immediate ROI from day 1.

Day 1

Immediate Return on Investment

Why industry experts trust Forethought

"Something I really like about Forethought is that other companies think they do AI, but they’re really AI-driven chatbots. They still make you create workflows from start to finish. With Forethought, the AI knows where the customer needs to go. It makes it quicker, easier, and more clear for customers to engage with us. You feel the difference with their AI–it’s been huge for me."

Dustin Auman

Operations Manager, iFIT

"Forethought is serving the best knowledge for our customers; we have seen a sharp decline in the amount of email and phone support tickets."

Jason H.

Reviewed on G2

"Best AI model proven time and time again in head to head comparisons vs. other vendors in the space. This results in the best metrics - Deflection Rate, CSAT etc."

Verified User

Reviewed on G2

Forethought: The clear choice for AI-driven CX teams

Join top brands like Upwork, Lime, and D2L in transforming your customer support operations with Forethought’s multi-agentic AI system.

Ready to start? Talk to sales