Forethought vs DECAGON

Why enterprises choose Forethought over Decagon

While Decagon is just getting started, Forethought already resolves over 1.2 billion interactions every month with AI Agents built for the whole customer journey. No code, no wait—just results.

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Compare the reality: Proven CX AI vs. early-stage hype

Platform Maturity

Already built with Series D–level investment and enterprise-grade deployment

Platform Maturity

Newly funded, still building core capabilities

Scale & Track Record

1.2B+ interactions resolved monthly

Scale & Track Record

10M interactions to date

Workflow Creation

No-code AI Agent Builder (Autoflows)

Workflow Creation

Requires engineering support (AOPs)

Agent Assist

Full AI copilot with step-by-step guidance, insights, and article surfacing

Agent Assist

Basic auto-reply and summarization only

Gap Detection

Detects content gaps and recommends agents to fill them

Gap Detection

Not available

Human + AI Collaboration

Empowers agents with Assist and Agent QA to eliminate repetitive work

Human + AI Collaboration

Automation-only focus

Customer Journey Coverage

AI Agents for support, marketing, sales, onboarding, and more

Customer Journey Coverage

Support-only

Sales Process & Support

Demo + 2-week POC, full support team, 3x G2 Best Support winner

Sales Process & Support

Demo only, small team

Trusted by leading support teams

3 reasons why Forethought is your best option

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AI Performance Excellence

Our model, trained on diverse historical ticket data since 2017, excels in quickly adapting and learning from your organization's history immediately. It surpasses ChatGPT.

56%

Higher deflection rate than other solutions

Agility

We reserve 20% of our product roadmap for customer requests, aligning our success with yours and driving AI innovation together.

20%

Product roadmap reserved for customer requests

Implementation Speed

We have a team to support implementation on your timeline, ensuring immediate ROI from day 1.

Day 1

Immediate return on investment

Why industry experts trust Forethought

"Something I really like about Forethought is that other companies think they do AI, but they’re really AI-driven chatbots. They still make you create workflows from start to finish. With Forethought, the AI knows where the customer needs to go. It makes it quicker, easier, and more clear for customers to engage with us. You feel the difference with their AI–it’s been huge for me."

Dustin Auman

Operations Manager, iFIT

"Forethought is serving the best knowledge for our customers; we have seen a sharp decline in the amount of email and phone support tickets."

Jason H.

Reviewed on G2

"Best AI model proven time and time again in head to head comparisons vs. other vendors in the space. This results in the best metrics - Deflection Rate, CSAT etc."

Verified User

Reviewed on G2

Forethought: The clear choice for AI-driven CX teams

Join top brands like Upwork, Lime, and D2L in transforming your customer support operations with Forethought’s multi-agentic AI system.

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