Forethought vs Alternatives
Why Leading Support Teams Choose Forethought
vs

Forethought is the only multi-agent, omnichannel AI system that automates every step of support—from resolving issues to assisting agents and surfacing insights. See how we compare.
The most advanced AI agents for customer support

Multiple AI Agents
Multiple AI Agents
Multi-agent, omnichannel AI built for end-to-end support automation
Multiple AI Agents
Single-function chatbots or rule-based systems
AI Models Trained on Your Data
Trained on Your Data
Instantly trained on historical tickets, macros, and help content for accurate, contextual responses
Trained on Your Data
Generic models with limited customization and not trained on your historical data
Autoflows
Autoflows
Agentic AI reasoning engine that builds workflows from natural language or workflow gaps—no manual setup required
Autoflows
Rigid decision trees that require ongoing maintenance or custom-code deployments
Agentic AI Copilot
Agentic AI Copilot
Real-time ticket analysis, step-by-step ticket resolution guidance, and AI-powered insights and responses to help agents respond faster and more accurately
Agentic AI Copilot
Basic macros or templated responses
Knowledge and Autoflow Gap Detection
Gap Detection
Detects gaps and recommends new articles or Autoflow updates
Gap Detection
Limited content analysis
Analytics
Analytics
AI-driven insights with suggestions for optimization
Analytics
Static reports and dashboards
Implementation Speed
Implementation Speed
Fast, no-code deployment with instant value—ready to go on day one
Implementation Speed
Long ramp-up and delayed ROI
Trusted by leading support teams
3 reasons why Forethought is your best option
AI Performance Excellence
Our model, trained on diverse historical ticket data since 2017, excels in quickly adapting and learning from your organization's history immediately. It surpasses ChatGPT.
56%
higher deflection rate than other solutions
Agility
We reserve 20% of our product roadmap for customer requests, aligning our success with yours and driving AI innovation together.
20%
Product roadmap reserved for customer requests
Implementation Speed
We have a team to support implementation on your timeline, ensuring immediate ROI from day 1.
Day 1
Immediate Return on Investment
Forethought: The clear choice for AI-driven CX teams
Join top brands like Upwork, Lime, and D2L in transforming your customer support operations with Forethought’s multi-agentic AI system.
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