Forethought vs Alternatives

Why Leading Support Teams Choose Forethought

Forethought is the only multi-agent, omnichannel AI system that automates every step of support—from resolving issues to assisting agents and surfacing insights. See how we compare.

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The most advanced AI agents for customer support.

Complete CX Solution

CX Solution

Complete AI solution from inquiry to resolution

CX Solution

Limited to user inquiries

AI Agent

Digests natural language to build policies and workflows using AI

AI Agent

Relies on rule-based decision trees

Agent Handoffs

Custom & pre-built intent models predict outcomes and manage complex routing

Agent Handoffs

Simple routing logic based on intents

Agent Copilots

Shows articles, guides responses, and displays ticket insights

Agent Copilots

Basic Chat-GPT ticket summary and reply suggestions

Gap Detection

Provides insights and suggestions to improve knowledge articles and policies

Gap Detection

Highlights under performing content

Analytics

AI-surfaced insights & suggestions

Analytics

Basic insights

Trusted by leading support teams

3 Reasons Why Forethought Is Your Best Option

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AI Performance Excellence

Our model, trained on diverse historical ticket data since 2017, excels in quickly adapting and learning from your organization's history immediately. It surpasses ChatGPT.

56%

higher deflection rate than other solutions

Agility

We reserve 20% of our product roadmap for customer requests, aligning our success with yours and driving AI innovation together.

20%

Product roadmap reserved for customer requests

Implementation Speed

We have a team to support implementation on your timeline, ensuring immediate ROI from day 1.

Day 1

Immediate Return on Investment

Why industry experts trust Forethought.

"Something I really like about Forethought is that other companies think they do AI, but they’re really AI-driven chatbots. They still make you create workflows from start to finish. With Forethought, the AI knows where the customer needs to go. It makes it quicker, easier, and more clear for customers to engage with us. You feel the difference with their AI–it’s been huge for me."

Dustin Auman

Operations Manager, iFIT

"Forethought is serving the best knowledge for our customers; we have seen a sharp decline in the amount of email and phone support tickets."

Jason H.

Reviewed on G2

"Best AI model proven time and time again in head to head comparisons vs. other vendors in the space. This results in the best metrics - Deflection Rate, CSAT etc."

Verified User