Forethought vs Alternatives

Why leading support teams choose Forethought

Forethought is the only multi-agent, omnichannel AI system that automates every step of support—from resolving issues to assisting agents and surfacing insights. See how we compare.

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The most advanced AI agents for customer support

Multiple AI Agents

Multiple AI Agents

Multi-agent, omnichannel AI built for end-to-end support automation

Multiple AI Agents

Single-function chatbots or rule-based systems

AI Models Trained on Your Data

Trained on Your Data

Instantly trained on historical tickets, macros, and help content for accurate, contextual responses

Trained on Your Data

Generic models with limited customization and not trained on your historical data

Autoflows

Agentic AI reasoning engine that builds workflows from natural language or workflow gaps—no manual setup required

Autoflows

Rigid decision trees that require ongoing maintenance or custom-code deployments

Agentic AI Copilot

Real-time ticket analysis, step-by-step ticket resolution guidance, and AI-powered insights and responses to help agents respond faster and more accurately

Agentic AI Copilot

Basic macros or templated responses

Knowledge and Autoflow Gap Detection

Gap Detection

Detects gaps and recommends new articles or Autoflow updates

Gap Detection

Limited content analysis

Analytics

AI-driven insights with suggestions for optimization

Analytics

Static reports and dashboards

Implementation Speed

Fast, no-code deployment with instant value—ready to go on day one

Implementation Speed

Long ramp-up and delayed ROI

Trusted by leading support teams

3 reasons why Forethought is your best option

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AI Performance Excellence

Our model, trained on diverse historical ticket data since 2017, excels in quickly adapting and learning from your organization's history immediately. It surpasses ChatGPT.

56%

Higher deflection rate than other solutions

Agility

We reserve 20% of our product roadmap for customer requests, aligning our success with yours and driving AI innovation together.

20%

Product roadmap reserved for customer requests

Implementation Speed

We have a team to support implementation on your timeline, ensuring immediate ROI from day 1.

Day 1

Immediate Return on Investment

Why industry experts trust Forethought

"Something I really like about Forethought is that other companies think they do AI, but they’re really AI-driven chatbots. They still make you create workflows from start to finish. With Forethought, the AI knows where the customer needs to go. It makes it quicker, easier, and more clear for customers to engage with us. You feel the difference with their AI–it’s been huge for me."

Dustin Auman

Operations Manager, iFIT

"Forethought is serving the best knowledge for our customers; we have seen a sharp decline in the amount of email and phone support tickets."

Jason H.

Reviewed on G2

"Best AI model proven time and time again in head to head comparisons vs. other vendors in the space. This results in the best metrics - Deflection Rate, CSAT etc."

Verified User

Reviewed on G2

Forethought:  The clear choice for AI-driven CX teams

Join top brands like Upwork, Lime, and D2L in transforming your customer support operations with Forethought’s multi-agentic AI system.

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