Skip To Main Content

Forethought vs Alternatives

Why Leading Support Teams Choose Forethought

vs
Forethought is the only multi-agent, omnichannel AI system that automates every step of support—from resolving issues to assisting agents and surfacing insights. See how we compare.

The most advanced AI agents for customer support

Multiple AI Agents
Multiple AI Agents
Single-function chatbots or rule-based systems
AI Models Trained on Your Data
Trained on Your Data
Generic models with limited customization and not trained on your historical data
Autoflows
Autoflows
Rigid decision trees that require ongoing maintenance or custom-code deployments
Agentic AI Copilot
Agentic AI Copilot
Basic macros or templated responses
Knowledge and Autoflow Gap Detection
Gap Detection
Limited content analysis
Analytics
Analytics
Static reports and dashboards
Implementation Speed
Implementation Speed
Long ramp-up and delayed ROI

3 reasons why Forethought is your best option

AI Performance Excellence
Our model, trained on diverse historical ticket data since 2017, excels in quickly adapting and learning from your organization's history immediately. It surpasses ChatGPT.
56%
higher deflection rate than other solutions
Agility
We reserve 20% of our product roadmap for customer requests, aligning our success with yours and driving AI innovation together.
20%
Product roadmap reserved for customer requests
Implementation Speed
We have a team to support implementation on your timeline, ensuring immediate ROI from day 1.
Day 1
Immediate Return on Investment

Why industry experts trust Forethought

"Something I really like about Forethought is that other companies think they do AI, but they’re really AI-driven chatbots. They still make you create workflows from start to finish. With Forethought, the AI knows where the customer needs to go. It makes it quicker, easier, and more clear for customers to engage with us. You feel the difference with their AI–it’s been huge for me."
Dustin Auman
Operations Manager, iFIT
"Forethought is serving the best knowledge for our customers; we have seen a sharp decline in the amount of email and phone support tickets."
Jason H.
Reviewed on G2
"Best AI model proven time and time again in head to head comparisons vs. other vendors in the space. This results in the best metrics - Deflection Rate, CSAT etc."
Verified User
Reviewed on G2

Forethought: 
The clear choice for AI-driven CX teams

Join top brands like Upwork, Lime, and D2L in transforming your customer support operations with Forethought’s multi-agentic AI system.
Ready to start? Talk to sales