A growing CX team was buried in tickets.
With Forethought, Autoflows resolved routine issues and Assist helped agents handle the rest—cutting response times and boosting customer satisfaction.
A conversational AI platform detects intent, pulls real-time data from knowledge bases, and executes actions—resolving routine issues without human handoff. Forethought’s agentic AI goes beyond scripts to understand customer context and automate workflows, helping transform customer interactions and make every experience feel effortless.
Agentic AI can fully automate interactions like order tracking, password resets, billing inquiries, subscription changes, account updates, returns, and more. It detects intent, pulls real-time data, and executes actions—resolving routine issues without human handoff.
Basic chatbots follow scripts and struggle with complex requests when answering questions. Forethought’s Agentic AI learns from real conversations, understands context, and takes action—resolving tickets, updating systems, and adapting to your business in real time for end-to-end resolution.
Yes. Forethought integrates with your existing help desk systems including Zendesk, Salesforce, Freshdesk, Intercom, and others. There’s no need to change your stack—Forethought works within your current workflows to start delivering value fast.
Yes. Forethought helps reduce wait times, delivers accurate answers across channels, and automates high-volume issues—leading to faster resolutions and improved experiences. Most customers see CSAT scores rise significantly after implementation.
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