The IT and Security team at a fast-growing SaaS company was overwhelmed with repetitive requests—password resets, access issues, and policy questions.
With Forethought, Solve automated answers directly in Slack, enforced SSO access, and kept sensitive data secure with built-in redaction.
Now, the team spends less time on tickets and more time improving infrastructure and security posture.
Yes. Forethought is compliant with SOC 2, ISO 27001, and HIPAA—giving your support team and IT full confidence in data security. We also provide a Trust Report with 24/7 access to audit logs, security documentation, and system controls.
Forethought uses AES-256 encryption at rest and TLS encryption in transit, helping protect support operations. It also includes automatic redaction of sensitive data like PII, PHI, and financial information to ensure privacy by default.
An IT support chatbot is a virtual assistant that helps employees resolve common tech issues—like password resets, access requests, and device troubleshooting—without needing to wait for a live agent. Forethought’s conversational AI solution uses natural language processing to understand requests and handle them directly in Slack or other channels, saving time for both users and IT teams.
Yes, an IT support chatbot like Forethought’s can provide real-time help by answering common questions, resolving routine issues, and guiding users through workflows directly on platforms like Slack. It leverages your knowledge base to surface accurate information, speeding up resolution times and reducing the load on IT teams.
Yes. Forethought offers granular access controls and integrates with identity providers to support SSO, allowing IT teams to manage user permissions and authentication securely and efficiently.
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