The Forefront of AI: What’s New and What’s Next with Forethought

As the leader in AI for customer experience, we’re pushing the boundaries of what’s possible with Agentic AI: real AI that reasons, acts, and delivers results autonomously.

Join Forethought’s CEO and VP of Product Design as they showcase recent updates and new capabilities that take AI to the next level.

In this session, we’ll cover:

• Proactive voice capabilities, including outbound calling and SMS handoff.
• Agent QA, our new product that makes it easy to set agent performance goals based on your custom rubric.
• Custom metrics to define success beyond resolution rate and CSAT.
• A first look at Agent Builder for creating powerful, personalized AI agents.
• A preview of the Test Suite to validate and test your AI Agents before launch.

Discover how Forethought is empowering leaders to apply AI to every customer interaction.