Privacy Policy

Last Updated: September 4, 2024

Forethought Technologies, Inc. (‘Forethought’ or ‘we’ or ‘us’ or ‘our’) collects and processes your personal information in accordance with this Privacy Policy (‘Policy’).

This Privacy Policy describes rights that you may have and our obligations, and explains how, why and when we process your personal information when you:

visit, interact with or use any of our websites (including www.forethought.ai and applicable sub-domains) and mobile apps that link to this Policy, or integrations with third-party services, social media pages, online advertisements, marketing, sales communications, or other interactions with us;
visit, interact with or use any of our offices, events, sales, marketing, and other offline activities;
submit a job application to Forethought; and/or
purchase or use any Forethought products and services as an authorized end user (for example, as an individual customer or as an authorized team member of one of our business customers), when we act as a data controller of your personal information.

When we refer to any combination of the above, we use the term ‘Services’. ‘You’ means you as the user of the Services, whether you are a visitor to our websites, offices or social media pages; a recipient of our communications or online advertisements; a job applicant; a user of our Services; or another individual whose information we have collected pursuant to this Policy.

In connection with the provision of specific Services, we may provide additional “just-in-time” disclosures or additional information about our data processing practices. These notices may supplement this Policy or clarify Forethought’s privacy practices in the circumstances described or may provide you with additional choices about how Forethought processes your personal information.

This Policy does not apply:

to websites, products, or services that display or link to different privacy statements or that are operated by companies other than Forethought, or to business activities or practices of third parties; or
to the extent we process personal information in the role of a data processor / service provider on behalf of our business customers. Please see the “Personal Information We Process On Behalf of our Customers” section below for further information.

When you access or use our Services, you acknowledge that you have read this Policy and understand its contents. Your use of our Services and any dispute over privacy is subject to this Policy and any applicable service terms (including any applicable limitations on damages and the resolution of disputes).

1. About Forethought

Forethought Technologies, Inc. is a global company headquartered in the United States and is the data controller of your personal information as described in this Policy, unless otherwise specified.

Forethought has developed an intelligent information-retrieval and question-answering engine for the enterprise. Agatha provides the following services:

Unified indexing of corporate knowledge bases
Natural Language Search + Question Answering of indexed documents
Document triaging, including routing, tagging, categorization, spam detection, escalations and more
Automatic response to customer support questions

Agatha accelerates decision making processes and access to information for line-of-business workers. Forethought operates several websites including www.forethought.ai and applicable sub-domains. We also offer several apps and integrations for services such as Zendesk and Salesforce. These can be found in the relevant app stores or app marketplaces. You can find out more about us and our products and services here.

2. Personal Information We Process on Behalf of our Customers

In general, Forethought sells its product and services to business customers. As a result, for much of the personal information we process through our product and services, we act as the data processor or sub-processor when processing personal information. This means that it is our business customers that control what personal information we collect and how we use it. If you have privacy related questions or concerns about the privacy practices of or the choices the relevant business customer has made to share or collect your personal information with us, please contact the relevant business customer directly or review their privacy policies.

We are not responsible for the privacy or data security practices of our business customers, which may differ from those set forth in this Policy.

3. The Personal Information That We Collect

The personal information we collect depends on the context of your interactions with Forethought and the choices you make (including your privacy and browser settings), the Services you use, and your location and applicable law, but can include the following:

Information you provide to us

When you visit our websites and apps, use our products or services, subscribe to marketing or one of our newsletters, request a demo, fill out our forms, visit our offices, register for an event or webinar, complete a survey, and/or otherwise use our Services, we ask you to provide certain personal information. This may include:

Contact information (such as your name, email address, address or phone number)
Professional information (such as your employer name, address, job title, department or job role);
Marketing information (such as your contact preferences);
Authentication information (such as your username, password, public keys or API tokens);
Payment information (such as your [bank account, credit or debit card information, and billing address]);
Applicant information if you apply for a job with Forethought (such as your resume, desired pay, education and work history, whether you are over the age of 18, and visa status. You also may choose to provide your gender, ethnicity, veteran status, disability status, and links to your website, blog, portfolio, or LinkedIn profile); and
Online content (which includes personal information disclosed by you on message boards, chat features, and other services or platforms to which you are able to post information and materials, including third party services and platforms).

If you ever communicate directly with us, we will maintain a record of those communications and responses.

Providing your personal information is optional, but it may be necessary for certain services or features, such as webinar registration, to access content such as whitepapers or to activate or access an app. In such cases, if you do not provide your personal information, we may not be able to fulfil your request.

Information we collect automatically

We automatically collect certain device and usage information when you use or interact with our Services.

The information we collect includes:

Information about the products or services you looked at or searched for and the Services you used, including time spent and other statistical information.
Details about your computers, devices, applications, and networks, including internet protocol (IP) address, cookie identifiers, mobile carrier, Bluetooth device IDs, mobile device ID, mobile advertising identifiers, MAC address, IMEI, Advertiser IDs, and other device identifiers that are automatically assigned to your computer or device when you access the Internet, browser type and language, language preferences, battery level, on/off status, geo-location information, hardware type, operating system, Internet service provider, pages that you visit before and after using the Services, the date and time of your visit, the amount of time you spend on each page, information about the links you click and pages you view within the Services, and other actions taken through use of the Services such as preferences). We may collect this information through our Services or through other methods of web analysis.
Details about your Internet, app, or network usage (including URLs or domain names of websites you visit, information about the applications installed on your device, or traffic data).
Performance information, crash logs, and other aggregate or statistical information.

We collect this information through our Services and through other technologies, such as cookies, web beacons, and clear gifs. For more information, review our Cookie Policy.

Location Information

Certain Services (in particular, our apps) may request permission to access your location. Where you grant this permission, we will collect information about your location using GPS, wireless, or Bluetooth technology. You can control access to precise location information through your mobile device settings. We also may look up your IP address to determine your general location.

Information We Collect from Other Sources

We may receive information about you from other sources (including third parties from whom we have purchased personal information) and combine that information with the information we collect. For example, we collect personal information from joint marketing partners, channel partners, our affiliated companies, recruitment agencies, credit check agencies, lead generation providers, public databases, data providers, and social media platforms.

This information may include:

mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), IP addresses, social media profiles, LinkedIn URLs, and custom profiles.
resumes, credit history and order information; and updated delivery or payment information to correct our records; purchase or redemption information and customer support and enrolment information.

Our websites include plugins of social media platforms, such as Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA; Twitter Inc., 795 Folsom St., Suite 600, San Francisco CA 94107, USA; and LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA. You can identify the plugins by the respective network’s logo. Details about purpose and extent of data collection, as well as processing and use of the personal information, by the social media networks can be obtained by reading their respective privacy policies.

Any information we receive from outside sources will be treated in accordance with this Privacy Notice. We are not responsible for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the “Third Party Websites and Links” section below.

4. How We Use Your Personal Information (Legal Basis for Processing)

We use your personal information for a variety of purposes and on the legal bases described in this Policy or disclosed to you in our Services, including:

Improving and developing the Services: We use data to analyze trends to identify future opportunities for the development, promotion, and improvement of our Services, in reliance on our legitimate interests in developing and improving our Services, or where required, with your consent. For example, we use data, often in a de-identified form, to develop new features, capabilities, or products, improve the user experience, assess capability requirements, and identify customer opportunities.
Securing the Services: We process data by tracking use of our websites and services for the purposes of maintaining the safety and security of our Services, including verifying accounts and activity, investigating suspicious activity, and enforcing our terms and policies, in reliance on our legitimate interest in promoting the safety and security of our Services, systems and applications and in protecting our rights and the rights of others.
Handling contact and user requests: If you fill out a web form or request support, if you contact us by other means, including via a phone call, we use your data to perform our contract with you or if we do not have a contract directly with you, in reliance on our legitimate interests in fulfilling your requests and communicating with you.
Sending marketing communications: We use data we collect to send promotional communications, including product recommendations, and other non-transactional communications (e.g. marketing newsletters, telemarketing calls, SMS, or push notifications) about Forethought according to your marketing preferences. This may include information about our products, promotions, or events as necessary for our legitimate interest in conducting direct marketing, or to the extent you have provided your prior consent. Please see the “Your Privacy Rights” section, below, to learn how you can control the processing of your personal information by Forethought for marketing purposes.
Displaying advertising and relevant offers: We use data we collect through our interactions with you to conduct marketing research, advertise to you, provide personalized information about us on and off our websites, and to provide other personalized content based on your activities and interests to the extent it is necessary for our legitimate interest in advertising our Services, or where necessary, to the extent that you have provided your prior consent. Please see the “Your Privacy Rights” section below to learn how you can control the processing of your personal information by Forethought for personalized advertising. For these purposes, we may link or combine information about you with other personal information we get from third parties, to help understand your needs and provide you with better and more personalized service or content.
Managing events: We use data to plan and host events or webinars for which you have registered or that you attend, including sending related communications to you, to perform our contract with you or in reliance on our legitimate interests in administering and promoting the event.
Registering office visitors: We may process your personal information for security reasons, to register visitors to our offices and to manage non-disclosure agreements that visitors may be required to sign, to the extent such processing is necessary for our legitimate interest in protecting our offices and our confidential information against unauthorized access.
Complying with legal obligations: We process your personal information when cooperating with public and government authorities, courts or regulators in accordance with our legal obligations under applicable laws, to the extent this requires the processing or disclosure of personal information to protect our rights, or is necessary for our legitimate interest in protecting against misuse or abuse of our websites, protecting personal property or safety, pursuing remedies available to us and limiting our damages, complying with judicial proceedings, court orders or legal processes, or to respond to lawful requests.
Processing job applications: We process your personal information if you apply for a job with Forethought, to evaluate your application and make hiring decisions, communicate with you and inform you of current and future career opportunities (unless you tell us that you do not want us to keep your details for such purposes), manage and improve our recruiting and hiring processes, or to conduct reference and background checks where required or permitted by applicable local law. We perform this processing to the extent that it is necessary to comply with our legal obligations, for our legitimate interest in assessing the suitability of our candidates and managing our recruiting process, or, where required by applicable law, with your consent.
For our business purposes: We may use data for other legitimate business purposes in reliance on our legitimate interests, such as to update, expand, and analyze our records, identify new customers, data analysis, to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity, developing new products, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns, free trials and operating and expanding our business activities.

In carrying out these purposes, we combine data we collect from different contexts or that we obtain from third parties to give you a more seamless, consistent, and personalized experience, to make informed business decisions, and for other legitimate purposes.

Forethought does not engage in any automated decision-making with your personal information.

5. Disclosing Your Personal Information

We may disclose your personal information to third parties for legitimate purposes subject to this Policy, including as follows:

with our affiliates within the Forethought corporate group and companies we may acquire in the future when they become part of the Forethought corporate group, to the extent such disclosure of personal information is necessary to fulfil a request you have submitted via our Services or for customer support, marketing, technical operations, and account management purposes.
with your affiliated customer responsible for your access to the Services if you use our services as an authorized user, to the extent this is necessary including for verifying accounts and activity, investigating suspicious activity, or enforcing our terms and policies.
with our contracted vendors, consultants, and other third parties who provide services to us such as IT and system administration and hosting, research and analytics, marketing, customer support, and data enrichment for the purposes described above.
with sponsors of events or promotions for which you register. For example, if you attend an event or webinar organized by us, or download or access materials on our website, we may disclose your data with sponsors of the event. If required by applicable law, you can consent to such disclosure via the registration form or by allowing your attendee badge to be scanned at a sponsor booth. In these circumstances, your information will be subject to the sponsors’ privacy statements. If you do not want your information disclosed, you can choose to not opt in upon registration or elect to not have your badge scanned, or you can opt out according to the “Your Privacy Rights” section below.
- to (i) comply with laws or to respond to lawful requests and legal process, (ii) protect the rights and property of Forethought and our agents, customers, and others, including to enforce our agreements, policies, and terms of use, or (iii) in an emergency, to protect the personal safety of Forethought, its customers, or any person.
- in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets to another company. In accordance with applicable laws, we will use reasonable efforts to notify you of any transfer of personal information to an unaffiliated third party.
with your consent, for example, when you agree to our disclosure of your information with other third parties for their own marketing purposes, subject to their separate privacy policies.

We may also share aggregated or deidentified usage data with third parties to help us perform analysis and make improvements. Additionally, we may share anonymous usage data on an aggregate basis in the normal course of operating our business; for example, we may share information publicly to show trends in the use of our products and services.

6. International Transfers

We take steps designed to ensure that the personal information we collect under this Policy is processed as described in this Policy and according to applicable law. We maintain primary data centers in the United States. Personal information we collect may be stored and processed in your region, in the United States or in any other country where we or our affiliates, subsidiaries or service providers among the other third parties mentioned above maintain facilities and process your personal information.

In particular, we may transfer personal information from the European Economic Area (EEA), UK, and Switzerland (collectively (‘Europe’) to other countries that may not have the same level of data protection that applies in your jurisdiction. In these cases, we use a variety of legal mechanisms to ensure that the recipient of your personal information offers an adequate level of protection, including entering into the standard contractual clauses for the transfer of personal information approved by the European Commission, or where required, we will ask you for your prior consent.

If you require further information about our international transfers of personal information, please contact us using the contact details in the “How to Contact Us” section further below.

7. Safeguarding Measures

Forethought takes your privacy seriously and takes reasonable measures and precautions, including organizational, technical, and physical measures, intended to protect and secure your personal information against accidental or unlawful destruction, loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no security measure or modality of data transmission over the Internet is 100% secure. Although we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You are solely responsible for protecting your password, limiting access to your devices, and signing out of websites after your sessions. If you have any questions about our security practices within the scope of this Policy, please contact us (see “How to Contact Us” below).

8. How Long We Store and Retain Your Personal Information

Forethought will retain your personal information for as long as is necessary for the purposes it was collected, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different data types in the context of different services, actual retention periods can vary significantly. We determine the appropriate retention period for personal information based on the amount, nature and sensitivity of your personal information processed, the potential risk of harm from unauthorized use or disclosure of your personal information and whether we can achieve the purposes of the processing through other means, as well as applicable legal requirements (such as applicable statutes of limitation).

After expiry of the applicable retention periods, your personal information will be deleted. If there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further use of that personal information.

For further information on applicable data retention periods, please contact us (see “How to Contact Us” below).

9. Third Party Websites and Links

We may provide links to third-party websites or platforms. If you follow links to sites or platforms that we do not control and are not affiliated with us, you should review the applicable privacy notice, policies and other terms. We are not responsible for the privacy or security of, or information found on, these sites or platforms. Information you provide on public or semi-public venues, such as third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.

10. Children’s Personal Information

Our Services are not intended for children under 18 years of age. We do not knowingly collect, use, or disclose personal information from children under 18. If you are a parent or guardian and you learn that your child has provided us with personal information, please contact us (see “How to Contact Us” below).

11. Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to information that we have collected about you. Note that a number of these rights only apply in certain circumstances, and all of these rights may be limited by law. For example, where fulfilling your request would adversely affect other individuals or our trade secrets or intellectual property, where there are overriding public interests or where we are required by law to retain your personal data. Please review and these rights as they relate to you and your personal information. In certain circumstances, these rights include, but are not limited to:

Right to be Informed: Your have a right to request that Forethought disclose to you certain information regarding personal information, including details relating to the ways in which we use and share your personal information, or the ways in which your personal information has or may have been used or disclosed by us in the past.
Right of Access: You have a right to request that Forethought provide you with a copy of your personal information that we process about you.
Right to Rectification: You have a right to request that Forethought allow you to have inaccurate personal information rectified or completed.
Right to Erasure: You have a right to request that Forethought erase personal information that we maintain about you.
Right to Restrict Processing: You have a right to request that Forethought limit the way we use your personal information.
Right to Data Portability: You have a right to request a copy of your personal information in a structured, commonly used and machine-readable format and gives you the right to transmit the data to another controller without hindrance.
Right to Object: You have a right to object to the processing of your personal information by Forethought at any time.
Right to Object to Targeted Advertising: You have a right to opt-out of the processing of your information for the purposes of targeted advertising. You can opt out of online targeted advertising by companies participating in the Digital Advertising Alliance program through the Digital Advertising Alliance Consumer Choice page. If you are located in the United States, please visit: http://optout.aboutads.info/. For information on how we process opt-out preference signals, see the section above, “Information we collect automatically”.]
Right to Withdraw Consent: You have a right to withdraw your consent to our processing of your personal information at any time.
Right to File a Complaint: You have a right to complain to a data protection authority about Forethought’s collection and use of your personal information.

You may exercise any of these rights by contacting us using the information provided below. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address, government issued ID or date of birth, before providing a substantive response to the request. Depending on your location, you may designate, in writing or through a power of attorney document, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.

In addition, you may have the right to appeal our decision regarding a request related to these rights by contacting us using the information provided below. When you submit a request or launch an appeal, we will limit our collection of your information to only what is necessary to securely fulfil your request or process your appeal. We will not require you or your authorized agent to pay a fee for the verification of your request or appeal.

12. Notice for U.S. Residents

This section applies if you are a resident of California, Colorado, Connecticut, Virginia, Utah or another U.S. state that has passed a privacy law that requires specific privacy notice disclosures (‘resident’ or ‘residents’). For purposes of this section, references to “personal information” shall include “sensitive personal information,” as these terms are defined under the California Consumer Privacy Act (‘CCPA’).

In the preceding 12 months, we collected and (where indicated below) disclosed for a business purpose the following categories of personal information and sensitive personal information (denoted by *) about residents:

Category	Categories of Recipients
Identifiers such as name, email address, IP address, other device identifiers and credit/debit card information	• Service providers, including for cloud storage, customer support, marketing and payment processing; • Affiliates; • Affiliated customers; and • Sponsors of events or promotions
Professional or employment-related information such as your employer name, address, job title, department or job role, resume, desired pay, education and work history	• Service providers, including for cloud storage, background checks and other recruitment purposes and • Affiliates
Internet or other similar network activity, such as information regarding your interaction with the Services	• Service providers, including for analytics, cloud storage and customer support
Commercial information such as records of Services purchased	• Service providers, including for cloud storage, customer support, payment processing and marketing; • Affiliated customers; • Affiliates; and • Sponsors of events or promotions
Personal information categories listed in the California Customer Records statute such as name, address, and telephone number	• Service providers, including for cloud storage, customer support and payment processing and • Sponsors of events or promotions
Geolocation information, such as IP address and billing address	• Service providers, including for analytics, cloud storage and customer support and • Affiliated customers
Precise geolocation data*	• Service providers, including for analytics and cloud storage
Account access credentials* such as your username, password, public keys or API tokens	• Service providers, including for cloud storage and security purposes; • Affiliated customers; and • Affiliates
Characteristics of protected classifications under California or federal law such as age, and citizenship, sex (including gender), veteran status, and physical or mental disability*	• Service providers for cloud storage and • Affiliates
Racial or ethnic origin, religion or philosophical beliefs, or union membership*	• Service providers for cloud storage

The categories of sources from which we collect your personal information, and specific purposes for which we collected and disclosed your personal information over the preceding 12 months, are described in the sections above “The Personal Information That We Collect” and “Disclosing Your Personal Information”. We only use and disclose sensitive personal information for the purposes specified in the CCPA, or otherwise with your consent. The criteria we use to determine how long to retain your personal information is described in the section above, “How Long We Store and Retain Your Personal Information”.

Selling and/or Sharing of Personal Information

[Forethought does not rent or sell any personal information.]

[If you are under the age of 18, reside in California, and have a registered account with any of our websites, you have the right to request removal of unwanted data that you publicly post on our websites. To request removal of such data, submit your request in writing to us using the contact information provided below, and Forethought will ensure the data is not publicly displayed on our websites, however, please note that data may not be completely or comprehensively removed from systems due to regulatory or legal requirements.]

13. “Do Not Track” Signals

Some internet browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. Given that there is no uniform way that browsers communicate the “Do Not Track” signal, the website does not currently interpret, respond to or alter its practices when it receives “Do Not Track” signals. To learn more about “do not track” signals, you can visit http://www.allaboutdnt.com/. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/.

14. Changes to This Policy

The Services and our business may change from time to time. As a result, at times it may be necessary for Forethought to make changes to this Policy, in which case we will update the “Last Updated” date at the top of this Privacy. Forethought reserves the right to update or modify this Policy at any time and from time to time without prior notice. If we make material changes to the way in which we use or disclose information we collect, we will use reasonable efforts to notify you (such as by emailing you at the last email address you provided us, by posting notice of such changes on the Services, or by other means consistent with applicable law) and will take additional steps as required by applicable law. Please review this Policy periodically, and especially before you use our Services.

This Policy was last updated on the date indicated above. Your continued use of, access to or interaction with the Services after any changes or revisions to this Policy shall indicate your agreement with the terms of such revised Policy. We encourage you to review this Policy frequently to be informed of how Forethought is protecting your personal information.

15. How to Contact Us

If you have any questions or concerns about this Policy, or if you wish to lodge a complaint about our privacy practices, please contact our data protection officer by email address at:

For GDPR we can be reached by contacting: [email protected]

Our U.S. representative may be reached by contacting: [email protected]

OR by registered mail at:

Forethought Technologies, Inc.,
ATTN. Legal Department
345 California Street, Ste. 600
San Francisco, CA 94104.

Our EEA representative may be reached by contacting:

Email: [email protected]
Post: Lionheart Squared (Europe) Ltd, FAO Forethought
2 Pembroke House, Upper Pembroke Street 28-32,
Dublin, D02 EK84, Republic of Ireland

Our UK representative may be reached by contacting:

Email: [email protected]
Post: Lionheart Squared Limited, FAO Forethought
17 Glasshouse Studios, Fryern Court Road
Fordingbridge, Hampshire, SP6 1QX, The United Kingdom

Because email communications are not always secure, please do not include sensitive information in your emails to us.